I ordered several bags of coffee which… I ordered several bags of coffee which was sent via UPS. When I checked on my order, since i had not received it, it showed it was delivered with a pic by UPS. It was not my garage door. Put in a claim w/ UPS, they did nothing as they said it was delivered. I informed Coffee Beanery, they essentially did nothing as UPS stated it was delivered. Horrible customer service and they need to use another delivery service and NOT UPS. Will not be ordering from them again.

Poor Customer Service Due to a system glitch, I placed two orders. Only wanted one. I reached out immediately and was told there are no cancellations and no exceptions but they would give me the 20% on the one order (better than nothing I guess). Then they billed me for two shipping charges, BUT sent everything in one box! I tried to get them to credit me one of the $8 shipping charges. Again, "no exceptions". But they offered me an $8 store credit after I told them I would never do business with them again. I feel scammed. :( *this is regarding Coffee Beanery in the USA

Feedback: Thank You I purchased the following from the Coffee Beanery: - Bialetti Moka Express Espresso Maker-All Size - 2 cup - Bialetti Mini Express 1 cup - Bialetti Induction Plate - Bialetti Tazzine Moka Cups & Saucers 2 Set(Milano) Brilliant Customer Service. Very prompt, efficient and professional. Thank you so much for the tireless effort you made to ensure that I received the order before the 30 October. These incredibly special coffee accessories will be going to someone who will immensely appreciate each & every item. I am so grateful that such a special Australian businesses, such as the Coffee Beanery, makes such special items available for purchase online. Allowing ordinary Australians like myself to enjoy the simple pleasures of drinking a quality cup of coffee. I hope your business continues to prosper during these hard times. Thank you again for all your hard work. Yours Respectfully, Melanie Victoria