Andrew Rasanen
GBDelicious coffee Delicious coffee -- smooth taste and no bitterness makes for a mellow morning mug with a dash of oat milk. A friend gave me a bag of the beans for Xmas. I ground them at Whole Foods and am sorry to be near the end of my supply. I've been adding honey or maple syrup to brewed coffee for years to mitigate the bitterness, but there's no need for that here. Well done!
DC
GBDon't trust this company Don't trust this company. Their customer service is as phony as their products. I placed an order which has a shipping time of 3-5 days however after waiting for 3 weeks the order still did not arrive. Rather than replace my order, the company prefers to be combative with the customer and make excuses for the post office. They also expect the customer to wait for an indefinite time period for an order which may never arrive. They were not only resistant to reshipping the order they also did not want to refund it. This was ultimately resolved by filing a dispute with the credit card company. The only positive about this experience was I found a better quality coffee company with customer service that actually provides its customers with great service.
Em HOB
GBWell I ordered over a week ago Well I ordered over a week ago. Coffee just got shipped. Also I have had 3-4 emails everyday!!! I am cancelling my subscription b/c you lied about everything about your coffee as well.
Rebecca B
CAThe worst coffee I have ever tasted! The worst coffee I have ever tasted! Had high hopes based on the site information but the product that arrived tasted like a dirty ashtray. I contacted them about a refund, the offered me a sample bag of another flavor with the return of 2/3 bags I ordered. If I liked the new flavor they would send new bags if not then the 30 day guarantee would be negated and I would be out all my money and would have already sent back the remaining bags. They then said I could return the 2 unopened bags for refund but they would have to arrive and be processed (which could take 7 days). With a holiday on that Monday I would not have met that deadline and they would have the coffee back and would not be refunding my money. They were zero help in finding a way to manage this situation despite their "30 day money back guarentee". I would never recommend doing business with this company, especially as a Canadian. I will be disputing the purchase with my bank, as this coffee was not cheap with the exchange rate.
KHL
GBHorrible customer service I had the same experience as the other reviewer. This company's customer service is horrible. I also did not receive my order and they were very combative and treated me like I was a criminal. They offered to reship the order but that I would not be entitled to make any returns. I refused this offer based on principle. Why should I be penalized and waive my rights to return the product if I don't like it? It's not my fault that the package was stolen. I also found a better coffee company with much better customer service - Purity Coffee. Highly recommend it. I was told Life Boost coffee is bland, no depth to flavor and grossly overpriced.