This company does not care about their customers If you like doing business with robots then go ahead. I contacted them way before my order even shipped asking them to please move my order to the following week due to the fact that I had to go out of town to deal with a family medical emergency. Things happen in life and they are stressful enough to deal with. I did not want a box full of food to be left to rot in front of my door in Houston's summer heat for 5 days. I simply asked as a one time thing to move my order to next week due to extra ordinary circumstances... this is the first time I have ever felt with such a heartless company. They absolutely did not care about the situation and told me that even though the food was not going to be shipped for days it didn't matter they wouldn't budge and won't move the delivery date. I'm a business owner as well and I always try to help my customers and be understanding. Snap kitchen is all about hiding behind certain policies and they do not care of their customers need a little help in case something unexpected happens to them. I did not ask for a refund, simply to ship it later. I was told a categoric NO! So I cancel my subscription and a box of food will rot in front of my door for the next 5 days while I'm in the hospital with a family member ... thanks Snap kitchen , I will NEVER give them my business again.

OnTrac is a terrible shipper My review is less about snapkitchen than it is about OnTrac, but both meal deliveries from OnTrac that I received when subscribed to snapkitchen were days late which is unacceptable for perishable meals. Doesn't matter how good the meal service is if they use a shipper that is constantly days late.