Customer Service Unreliable- Not worth it The baby food- amazing (although I agree with most recent reviews that it has gotten watered down the last 2 weeks). Customer service- TERRIBLE. They make mistakes, they don't get back to us, the food might arrive Monday, it might arrive late Wednesday and most recently it arrived Thursday. SO unreliable which sucks when you're a full time working parent. One time the seal was broken on a jar, another time the jar was unlabeled. It's just been a poor experience which is a shame because the food was great- they pack in protein, fiber, greens but it's like snuck in there so my son loved it and was getting nutrients. Recently they sent some vague email about how they are changing their food service and our subscription would be suspended but the details on the change were so confusing and vague. Would not recommend the hassle and headache.

Yumi is a great company that cares… Yumi is a great company that cares about what I feed my baby. I like the fact that everything is organic and I can trust that my baby is getting the best nutrition available, and ingredients that are fresh and wholesome. Yumi is also very responsive if you have an issue with your order. We had two boxes ship with issues when they arrived, but when I got on the chat with Yumi, they handled my account and immediately escalated the issues. The only downside of the two encounters is that because Yumi prepares enough food for the boxes their shipping that week to prevent waste, if you have an issue there isn't a way to get another box for the week. We've supplemented with different food we purchased at the yumi shop, but it is a let down when it happens.

SCAM OF A COMPANY WEBSITE IS EXTREMELY GLITCHY. Paid for a month's order. Baby HATED the food so i paused after 2 weeks. they automatically sent 3rd week after 2 weeks of being paused with 0 notification or warning. I called to complain, i talked to their online chat. they just dismissed me and ended the conversation. What a freaken waste of money.

Awful experience Awful experience. Emailed, called, and texted and still have no reply but would continue getting emails asking me to rate the customer service I didn't receive. My baby wouldn't touch the food and half of the "sealed" product spilled all over.

Unreliable to feed your baby Placed my first order and the shipment is late according to the date it said it would arrive (shipped outside of their shipping window) so the food is bad so can’t feed to my baby. Called customer service they offer my credit back. I asked them to ship me another food package instead because I need the food for my baby. Rep said they’re sold out. So how are you suppose to rely on this device to feed your baby. What a horrible experience!!! How can a company run a business and spend all this money on targeted ads and yet be sold out of food