BBQ Guys not completely honest Not specifically a review of BBQ Guys, but they are obviously pushing Weber Smokefire. Other places on web have scathing reviews on a very flawed grill. Their reviews are all rosy. I wrote of a problem I was having and I noticed it didn’t get published. I don’t think they are completely honest.

Ordered a griddle and its came… Ordered a griddle and its came scratched... Also was missing the trim piece that it sits in and they would not replace. Im having to pay for another one. You would think that a company this big would make it right. Just know when buying from them that if something is missing your might have to pay for it again. This was for a new home construction and its impossible to check everything within 5 days. Contractors get busy!

Best site for BBQ Grills Lots of selection at good prices, prompt and free delivery

Cancellation Ignored Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

Courteous but USELESS Customer Support Tried to purchase a pellet smoker from BBQ Guys (BBQG). They claimed order was shipped but the tracking number linked to…nothing. Called BBQG customer support numerous times. Polite and courteous and said they would research the issue and follow up with us. Well, after at least THREE different contacts BBQG did NOT follow up. We finally called and cancelled the order after the smoker did not arrive by the alleged delivery window. The entire experience was beyond frustrating. We used BBQG in the past with no problems but never again.