Exceptional Customer Service I had a probem with my order and contacted customer service to discuss a resolution. I was expecting the routine run around and insufficient compensation but was very pleasantly surprised. I have never had had such good customer service as I received from BBQ Guys. I highly recommend that any product ypu want to buy, you need to buy from BBQ Guys. The safety of having great customer service in case you run into any issues makes the possibily slightly higher cost well worth it. They have my business permanently.

Shipped with 3rd rate carrier Shipped with 3rd rate carrier. BBQ got to Portland Oregon and sat for now 5 days there on R&L carriers dock waiting to be transferred to another carrier. Spokane to BBQ guys and wont do anything and will charge me to have the carrier send it back even though it's been delayed big time and I was suppose to leave on vacation but now I can't in case this bbq shows up. They need to use real carriers that don't have off products from one carrier to another, that's also how products get damaged.

Cancellation Ignored Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

Smokey delight I was skeptical if the smoker box would work with my electric grill. I followed the directions, prepared my chicken and started grilling. My chicken halves were totally amazing! The hickory smoked flavor was perfect I am so glad I threw caution to the wind and bought the the smoke box.

One outstanding sales representative representing one outstanding company. I spoke with Mike Dodd, one of the salesmen for the BBQGuys. He was not only professional but extremely patient, helpful, patient, and above all, honest. He listened to what I had to say and provided appropriate answers. He alone was instrumental in my purchasing the Napoleon Prestige 500 Natural Gas Grill with Infrared Rear Burner and Infrared Side Burner and Rotisserie Kit - P500RSIBNSS-3. I could tell by the tone of his voice that he had a sincere desire to educate me on grilling. Thank you Mike Dodd, for providing me with outstanding customer service. Joe Battaglia