Courteous but USELESS Customer Support Tried to purchase a pellet smoker from BBQ Guys (BBQG). They claimed order was shipped but the tracking number linked to…nothing. Called BBQG customer support numerous times. Polite and courteous and said they would research the issue and follow up with us. Well, after at least THREE different contacts BBQG did NOT follow up. We finally called and cancelled the order after the smoker did not arrive by the alleged delivery window. The entire experience was beyond frustrating. We used BBQG in the past with no problems but never again.

Outdoor Mont Alpi Kitchen I just purchased an outdoor Mont Alpi Kitchen Island and Grill set from the BBQ Guys. The unit came faster than expected. After I unpacked it I realized there was a small problem that the BBQ Guys were quick to respond to and I must add that Laquona went above and beyond to correct the situation quickly. I would highly recommend doing business with this company. Mistakes happen and their customer service was the best I have ever dealt with.

Great deal! Happy customer! I purchased what I would call a "showroom model" grill head which had SLIGHT cosmetic flaws but was 100% functional. Compared to the full price of a brand new grill head (same model) this was an absolute steal! The grill head and accessories I purchased (in-ground mount, cover) were shipped FAST, well packed and received without damage. Online purchase process was a breeze and I won't hesitate to come back to them for more stuff!

Great Customer Service and Quality Product! I called customer service to see if my order would get to me by Father’s Day and someone actually answered the phone. The person I spoke with showed genuine interest in helping me and took the time to see which warehouse it would be coming from. He then got back to me and said he couldn’t guarantee it, but would do everything in his power to make it happen. Well, it did arrive on time and was a quality item that our son loved! I will give them all of our barbecue business in the future!

I had an issue with another online… I had an issue with another online grill retailer so I placed my order with BBQGUYS. The customer service was top notch and the shipping has been exceptional. I placed the order on Wednesday and half the order is already out for delivery two days later with the rest expected early next week! Wish I went with this company to begin with..