AOG products I have had great experiences with BBQ Guys. My landscape contractor who built my outdoor kitchen ordered all the components I requested from the BBQ Guys site. Everything arrived in perfect condition. An AOG grill with all the bells and whistles, an AOG double side burner, Blaze double drawers, trash/recycle pullout system, and access doors. I ordered an AOG grill cover and it arrived quickly. I have sent in questions about products and also the best product to care for something, and I get an email answer the next day. These aren’t just stock answers attaching some site, they are specifically focused on what I asked. They have been great to work with.

The Customer Service Guy! I called to place an online purchased for the Lakeview Woodlake 43-Inch Rectangle Wood Burning Fire Pit - Black - SC-946-NST from BBQGuys, as I truly needed support to get a better understanding of the actual size, and proper setup. Mike Dodd answered my call and OMG! He was absolutely amazing. This has been one of the best customer service experiences I've ever had. Mike was extremely knowledgeable on the fire pit I purchased, and gave me exact measurements of the inner pit, which allowed me to imagine the flame size; furthermore, he gave examples of different types of firewood and how to research them. Mike also provided an estimated time of delivery and insurance options. Thank you Mike for all you do. Great customer service can be the start of a great day.

One outstanding sales representative representing one outstanding company. I spoke with Mike Dodd, one of the salesmen for the BBQGuys. He was not only professional but extremely patient, helpful, patient, and above all, honest. He listened to what I had to say and provided appropriate answers. He alone was instrumental in my purchasing the Napoleon Prestige 500 Natural Gas Grill with Infrared Rear Burner and Infrared Side Burner and Rotisserie Kit - P500RSIBNSS-3. I could tell by the tone of his voice that he had a sincere desire to educate me on grilling. Thank you Mike Dodd, for providing me with outstanding customer service. Joe Battaglia

Cancellation Ignored Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

Ordered a griddle and its came… Ordered a griddle and its came scratched... Also was missing the trim piece that it sits in and they would not replace. Im having to pay for another one. You would think that a company this big would make it right. Just know when buying from them that if something is missing your might have to pay for it again. This was for a new home construction and its impossible to check everything within 5 days. Contractors get busy!