Great customer service. I have recently made a purchase from barbecue guys for a new gas grill. To my surprise, it arrived within days quicker than projected, As I was unboxing. I had noticed there were some parts damaged and the container With absolutely no external damage to the packaging. After contacting BBQguys They immediately ordered replacement pieces for me. Although I had issues with the product I purchased the customer service I received. What's second to none and would highly recommend.

BBQ Guys not completely honest Not specifically a review of BBQ Guys, but they are obviously pushing Weber Smokefire. Other places on web have scathing reviews on a very flawed grill. Their reviews are all rosy. I wrote of a problem I was having and I noticed it didn’t get published. I don’t think they are completely honest.

Best site for BBQ Grills Lots of selection at good prices, prompt and free delivery

Bad customer service had to send… Bad customer service had to send pictures of damaged bowl on Kamari Joe ceramic bbq pit. Had to send several pictures of package. Damaged bowl, several photos of the box etc. Told them I would not open box until new bowl was going to be shipped. Fed-ex said it was not there problem got tired of the excuses and shipped back at my cost. Never again pitiful customer service.

Outdoor Mont Alpi Kitchen I just purchased an outdoor Mont Alpi Kitchen Island and Grill set from the BBQ Guys. The unit came faster than expected. After I unpacked it I realized there was a small problem that the BBQ Guys were quick to respond to and I must add that Laquona went above and beyond to correct the situation quickly. I would highly recommend doing business with this company. Mistakes happen and their customer service was the best I have ever dealt with.