Great customer service. I have recently made a purchase from barbecue guys for a new gas grill. To my surprise, it arrived within days quicker than projected, As I was unboxing. I had noticed there were some parts damaged and the container With absolutely no external damage to the packaging. After contacting BBQguys They immediately ordered replacement pieces for me. Although I had issues with the product I purchased the customer service I received. What's second to none and would highly recommend.

Smokey delight I was skeptical if the smoker box would work with my electric grill. I followed the directions, prepared my chicken and started grilling. My chicken halves were totally amazing! The hickory smoked flavor was perfect I am so glad I threw caution to the wind and bought the the smoke box.

Excellent service! I needed an ash pan replacement for my grill and ordered it on a Monday and it was delivered to me before grilling time the next weekend. Easy ordering and fast service.

Cancellation Ignored Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

Exceptional Customer Service I had a probem with my order and contacted customer service to discuss a resolution. I was expecting the routine run around and insufficient compensation but was very pleasantly surprised. I have never had had such good customer service as I received from BBQ Guys. I highly recommend that any product ypu want to buy, you need to buy from BBQ Guys. The safety of having great customer service in case you run into any issues makes the possibily slightly higher cost well worth it. They have my business permanently.