Great deal! Happy customer! I purchased what I would call a "showroom model" grill head which had SLIGHT cosmetic flaws but was 100% functional. Compared to the full price of a brand new grill head (same model) this was an absolute steal! The grill head and accessories I purchased (in-ground mount, cover) were shipped FAST, well packed and received without damage. Online purchase process was a breeze and I won't hesitate to come back to them for more stuff!

Smokey delight I was skeptical if the smoker box would work with my electric grill. I followed the directions, prepared my chicken and started grilling. My chicken halves were totally amazing! The hickory smoked flavor was perfect I am so glad I threw caution to the wind and bought the the smoke box.

Cancellation Ignored Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

I had an issue with another online… I had an issue with another online grill retailer so I placed my order with BBQGUYS. The customer service was top notch and the shipping has been exceptional. I placed the order on Wednesday and half the order is already out for delivery two days later with the rest expected early next week! Wish I went with this company to begin with..

One outstanding sales representative representing one outstanding company. I spoke with Mike Dodd, one of the salesmen for the BBQGuys. He was not only professional but extremely patient, helpful, patient, and above all, honest. He listened to what I had to say and provided appropriate answers. He alone was instrumental in my purchasing the Napoleon Prestige 500 Natural Gas Grill with Infrared Rear Burner and Infrared Side Burner and Rotisserie Kit - P500RSIBNSS-3. I could tell by the tone of his voice that he had a sincere desire to educate me on grilling. Thank you Mike Dodd, for providing me with outstanding customer service. Joe Battaglia