Exceptional Customer Service I had a probem with my order and contacted customer service to discuss a resolution. I was expecting the routine run around and insufficient compensation but was very pleasantly surprised. I have never had had such good customer service as I received from BBQ Guys. I highly recommend that any product ypu want to buy, you need to buy from BBQ Guys. The safety of having great customer service in case you run into any issues makes the possibily slightly higher cost well worth it. They have my business permanently.

AOG products I have had great experiences with BBQ Guys. My landscape contractor who built my outdoor kitchen ordered all the components I requested from the BBQ Guys site. Everything arrived in perfect condition. An AOG grill with all the bells and whistles, an AOG double side burner, Blaze double drawers, trash/recycle pullout system, and access doors. I ordered an AOG grill cover and it arrived quickly. I have sent in questions about products and also the best product to care for something, and I get an email answer the next day. These aren’t just stock answers attaching some site, they are specifically focused on what I asked. They have been great to work with.

Great Customer Service and Quality Product! I called customer service to see if my order would get to me by Father’s Day and someone actually answered the phone. The person I spoke with showed genuine interest in helping me and took the time to see which warehouse it would be coming from. He then got back to me and said he couldn’t guarantee it, but would do everything in his power to make it happen. Well, it did arrive on time and was a quality item that our son loved! I will give them all of our barbecue business in the future!

Cancellation Ignored Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

Bad customer service had to send… Bad customer service had to send pictures of damaged bowl on Kamari Joe ceramic bbq pit. Had to send several pictures of package. Damaged bowl, several photos of the box etc. Told them I would not open box until new bowl was going to be shipped. Fed-ex said it was not there problem got tired of the excuses and shipped back at my cost. Never again pitiful customer service.