Great customer service. I have recently made a purchase from barbecue guys for a new gas grill. To my surprise, it arrived within days quicker than projected, As I was unboxing. I had noticed there were some parts damaged and the container With absolutely no external damage to the packaging. After contacting BBQguys They immediately ordered replacement pieces for me. Although I had issues with the product I purchased the customer service I received. What's second to none and would highly recommend.

Shipped with 3rd rate carrier Shipped with 3rd rate carrier. BBQ got to Portland Oregon and sat for now 5 days there on R&L carriers dock waiting to be transferred to another carrier. Spokane to BBQ guys and wont do anything and will charge me to have the carrier send it back even though it's been delayed big time and I was suppose to leave on vacation but now I can't in case this bbq shows up. They need to use real carriers that don't have off products from one carrier to another, that's also how products get damaged.

Exceptional Customer Service I had a probem with my order and contacted customer service to discuss a resolution. I was expecting the routine run around and insufficient compensation but was very pleasantly surprised. I have never had had such good customer service as I received from BBQ Guys. I highly recommend that any product ypu want to buy, you need to buy from BBQ Guys. The safety of having great customer service in case you run into any issues makes the possibily slightly higher cost well worth it. They have my business permanently.

BBQ Guys not completely honest Not specifically a review of BBQ Guys, but they are obviously pushing Weber Smokefire. Other places on web have scathing reviews on a very flawed grill. Their reviews are all rosy. I wrote of a problem I was having and I noticed it didn’t get published. I don’t think they are completely honest.

Outdoor Mont Alpi Kitchen I just purchased an outdoor Mont Alpi Kitchen Island and Grill set from the BBQ Guys. The unit came faster than expected. After I unpacked it I realized there was a small problem that the BBQ Guys were quick to respond to and I must add that Laquona went above and beyond to correct the situation quickly. I would highly recommend doing business with this company. Mistakes happen and their customer service was the best I have ever dealt with.