One outstanding sales representative representing one outstanding company. I spoke with Mike Dodd, one of the salesmen for the BBQGuys. He was not only professional but extremely patient, helpful, patient, and above all, honest. He listened to what I had to say and provided appropriate answers. He alone was instrumental in my purchasing the Napoleon Prestige 500 Natural Gas Grill with Infrared Rear Burner and Infrared Side Burner and Rotisserie Kit - P500RSIBNSS-3. I could tell by the tone of his voice that he had a sincere desire to educate me on grilling. Thank you Mike Dodd, for providing me with outstanding customer service. Joe Battaglia

Cancellation Ignored Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

Great deal! Happy customer! I purchased what I would call a "showroom model" grill head which had SLIGHT cosmetic flaws but was 100% functional. Compared to the full price of a brand new grill head (same model) this was an absolute steal! The grill head and accessories I purchased (in-ground mount, cover) were shipped FAST, well packed and received without damage. Online purchase process was a breeze and I won't hesitate to come back to them for more stuff!

I purchased a grill that based on the…what I thought were the extra features. I purchased a grill that based on the marketing looked like it had the sear on one side and a griddle on the other. The one I received had the sear and an ice bucket. Why would you put an ice bucket next to a 500 degree grill? BBQGuys offered an apology and offered to send me a griddle. That was a year ago. They keep making excuses but I haven't received the griddle. I have since found that it's best to order from Napoleon directly.

Shipped with 3rd rate carrier Shipped with 3rd rate carrier. BBQ got to Portland Oregon and sat for now 5 days there on R&L carriers dock waiting to be transferred to another carrier. Spokane to BBQ guys and wont do anything and will charge me to have the carrier send it back even though it's been delayed big time and I was suppose to leave on vacation but now I can't in case this bbq shows up. They need to use real carriers that don't have off products from one carrier to another, that's also how products get damaged.