I had an issue with another online… I had an issue with another online grill retailer so I placed my order with BBQGUYS. The customer service was top notch and the shipping has been exceptional. I placed the order on Wednesday and half the order is already out for delivery two days later with the rest expected early next week! Wish I went with this company to begin with..

BBQ Guys not completely honest Not specifically a review of BBQ Guys, but they are obviously pushing Weber Smokefire. Other places on web have scathing reviews on a very flawed grill. Their reviews are all rosy. I wrote of a problem I was having and I noticed it didn’t get published. I don’t think they are completely honest.

Great Customer Service and Quality Product! I called customer service to see if my order would get to me by Father’s Day and someone actually answered the phone. The person I spoke with showed genuine interest in helping me and took the time to see which warehouse it would be coming from. He then got back to me and said he couldn’t guarantee it, but would do everything in his power to make it happen. Well, it did arrive on time and was a quality item that our son loved! I will give them all of our barbecue business in the future!

Cancellation Ignored Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

Best site for BBQ Grills Lots of selection at good prices, prompt and free delivery