Courteous but USELESS Customer Support Tried to purchase a pellet smoker from BBQ Guys (BBQG). They claimed order was shipped but the tracking number linked to…nothing. Called BBQG customer support numerous times. Polite and courteous and said they would research the issue and follow up with us. Well, after at least THREE different contacts BBQG did NOT follow up. We finally called and cancelled the order after the smoker did not arrive by the alleged delivery window. The entire experience was beyond frustrating. We used BBQG in the past with no problems but never again.

BBQ Guys not completely honest Not specifically a review of BBQ Guys, but they are obviously pushing Weber Smokefire. Other places on web have scathing reviews on a very flawed grill. Their reviews are all rosy. I wrote of a problem I was having and I noticed it didn’t get published. I don’t think they are completely honest.

Cancellation Ignored Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

Great customer service. I have recently made a purchase from barbecue guys for a new gas grill. To my surprise, it arrived within days quicker than projected, As I was unboxing. I had noticed there were some parts damaged and the container With absolutely no external damage to the packaging. After contacting BBQguys They immediately ordered replacement pieces for me. Although I had issues with the product I purchased the customer service I received. What's second to none and would highly recommend.

Bad customer service had to send… Bad customer service had to send pictures of damaged bowl on Kamari Joe ceramic bbq pit. Had to send several pictures of package. Damaged bowl, several photos of the box etc. Told them I would not open box until new bowl was going to be shipped. Fed-ex said it was not there problem got tired of the excuses and shipped back at my cost. Never again pitiful customer service.