Shipping is a joke Shipping is a joke! No product, no refund! Customer service-non existent!

Don't pay for overnight shipping… Don't pay for overnight shipping because it can take over 4 days to be delivered. Also very poor customer service. Issue has not been resolved, have not received order or refund. Paid for overnight shipping and lighterusa paid for standard shipping. Ridiculous and still receiving automated responses from them with no resolution. I will be contacting BBB as well. Take your money and spend it at a reputable company instead of at lighterusa!

Great Experience Update 4/15/2024 New 5 Star Review Lighter USA email and voice mail team resent order USPS lost or stole and was kind enough to resend my order no charge. I HIGHLY recommend!!! Original review 1 star: Says order delivered it was not 4 email contacts, one call. Requested resend or refund. They have not

Excellent Service Great follow-up customer service via email and voice mail. Order was marked as delivered but was not by USPS. Lighter USA did a make-good and took care of me. Thanks!

Great prices Great prices, fast shipping and I haven't had any issues with any of my orders. Love this store!