Rhonda Neace
GBUpdated Review Worst experience ever. It’s almost the end of April and I have been trying to get my partial from them since Feb. !! first didn’t fit at all ! they said they would remake it. got it today. Wrong !! was the wrong color for the entire piece , it was also broken and another set of impression material was in my package with no explanation why. so again since Feb. i have no partial.They don’t answer the phone and take weeks to email you back. horrible horrible experience and I feel so stressed out over this because I need my missing teeth to be replaced. makes me feel like they just throw it together and don’t take the time for the customer. Update: they made good on my product. miscommunication was settled and i got my partial plate. thank you. it’s slow and they are a small company. that are working on improving
Valued Customer
GBDentkits First after researching I realized Dentkits was in fact a real company … so I applied at affirm for the payments & then ordered TOP DENTURE ONLY ….. the FAQ stated with in 14 days you should have your denture …. Took almost a whole week before I got the molding trays … which I expected it wouldn’t be over night shipping or have them the second I ordered … once I submitted the pictures of my molds it took I believe 10 days before they replied back to send them back in … took a month or so to get my try-in which was all white …. I marked that needed changed submitted pictures … took almost 2 - 3 weeks to get them to reply back & talk to me what was needing to be changed …. Told them not much because the try-ins fit almost perfectly …. I stated if you make my denture like my try-in with the changes I needed make the denture …. A month or so later what showed up was not what I expected … it didn’t match the try-ins, NONE of the adjustments were made …. Before I continue, phone number goes to a voice mail box that is usually full, because Dentkits doesn’t answer the phone … emails usually take a week to 2 weeks to get a replay back which is usually next to nothing but a few words … back to the denture at hand here … what showed up was bigger then the try-ins …. No adjustments where made …. So I pulled out my dremel & cut the back of the denture off because it went back so far I couldn’t even put the denture in with out gagging … once in I looked like Mr Ed big clunky teef way to wide teef angled at a 45 degree so it looks like I have a huge over bite like I belong on the cast of the simpsons … when I sent Dentkits a msg about what the issue was, I was told to soak them in warm to hot water so the soften up & you can form them to fit …. Since it took almost 4 month to get the final denture I believe or so I was told the bone structure shrunk that’s why they weren’t fitting properly …. But the try-ins still fit 95% after I made adjustments with my dremel …. Yes I used a reline kit, they are so big & sloppy that did nothing to help … the warm water did nothing to help either … so I went back to the dremel & cut the top part out so now it’s a U shape & then I was able to bend them some to fit … then I have to get fixadent to hold them in … I have to put so much of it on the dentures to hold them in place, it hurts like hell trying to get them out & get all that stuff off my gums & the denture because I still look like a Simpson cast member …. So I am stuck either look like the simpsons or wear the all white try-ins, because there is nothing Dentkits will do other then tell me to use warm to hot water …. Since i cut the top off so I can bend it so it wasn’t so wide, I am sure they won’t help with that either …. So now I am stuck paying affirm the money for a denture that was made for a horse … they’re so bad I sound like Mike Tyson when I talk …. It’s a shame you spend all this money on something you can’t even use … I tried to talk to affirm about it & they said you agreed for them to make it & that's what they did …. So all in all it took right around 4 months start to finish, multiple phones calls & endless emails only to be stuck with something I can’t wear …. Just becareful everyone …. Don’t get taken advantage of like I did …. *** UPDATE **** I’ve reached out & explained why I left this review & sent pictures explaining the review …. NO REPLY BACK !!!!!! I’ve reached out 2 times, ASKING HOW WE CAN MAKE THIS RIGHT, again no reply …. I guess it’s time to see what other steps I can take, to try & get this fixed …. Stay tuned …
Alyson Jazikoff
GBDentkits.com I just want to say I received my… I just want to say I received my dentures yesterday they were wonderful they fit perfect they look great I give you guys an A+++++ very very satisfied customer I will recommend you to anybody that needs dentures the wait was very worth it you guys Rock thank you for everything Rich jazikoff