Dr. William Myones
USExcellent and professional nstallation… Excellent and professional nstallation by Troy,Linda made sure all subsequent issues have been taken care of, I highly recommend Capital Dental for your equipment needs
Dr. John Stenberg
USWe all make mistakes We all make mistakes, but acknowledging and fixing your mistakes is good customer service - that's not what happened. I purchased a "recertified" CBCT with the understanding that it had been thoroughly inspected and qualified before installation in my office. When the machine showed up, not only had it NOT been recertified, it hadn't even been taken back to the Capital Dental shop for a once over. This led to both software and hardware issues and missing equipment that had to be ordered and sent later. This took a 2 day installation and training to almost 10 days. I reached out to the sales rep to figure out how we were going to fix the problem and nobody ever contacted me to acknowledge the mistake, apologize, or talk about how to make it right. I was ignored. The technician who came to do the installation was patient and communicative, but he was not responsible for the problem in the first place. I was told to "reschedule my patients" to accommodate for the delays costing me time and money and delaying care for patients. To this day I have not been contacted by anyone from Capital Dental for the follow up training that I was supposed to receive. The machine was finally installed correctly and works well at no additional cost to me, but this was a big purchase for me and I'm very disappointed in the way it was handled.