Customer Rep Elle was extremely… Customer Rep Elle was extremely helpful. i had purchased the size 2 and it didn't fit as i had expected. Elle walked me through the replacement process and i now have a brace that fits better. The replacement process took a bit longer than i expected but all in all very pleased with the entire process and company. If i needed another brace i would purchase from them again without hesitation.

Easy process for ordering and shipping Easy process for ordering and shipping. Doctors office made prescription, ordered, and paid. Shipping was fast and brace was delivered in a timely manner.

BraceLab MetaGrip I use BraceLab's MetaGrip devices on both of my wrists. The products function well to support and protect both of my CMC joints. My Doctor recommended that I use your products. One area that could be improved is the Velcro attachments. The Velcro straps on both of my devices have worn out prematurely after only 3 months of usage. When I brought this to the attention of your staff to see what could be done to fix it; your representative offered to replace my most recent purchase with another one. I appreciated that immensely. Your representative was very polite, professional, helpful and knowledgeable about my devices. I submitted photos of my worn left MetaGrip Velcro straps to highlight and identify the issue I was experiencing. Some of the Velcro hooks had broken down and the strap itself had started to separate. Within one week I received a replacement MetaGrip in the mail. Since I wear my MetaGrip devices 24/7 I was more than pleased to receive the replacement device. Thank you for your products and for your support.

New life for wrists Wrist braces are of high quality and sharp, efficient design. Hands are free to grip while the wrists enjoy firm support. Delivery was prompt and the packaging excellent.

Measurement chart was correct My friend told me her thumb brace was a medium and I tried it on and it fit. So I ordered a medium and it was too big. It turns out hers was a small and according to the measurement chart I should have ordered a small. The exchange was easy and free. I received the small brace and it fits perfectly. It keeps my thumb stable so I don't move it to a position where it hurts.