Great customer service I ordered from this website since I couldn’t find the size xs anywhere else. When I placed my order I got back a confirmation email and then when I didn’t get a tracking number I emailed customer service with little hope of anything. I sent my email around midnight by morning I had an email response with an apology about not receiving a tracking number email. That same day I received my package. Great customer service!

Customer service and item I ordered is terrible. I ordered k-board cushion on December 6. Cushion is not usable, only 7 inches long! I contacted customer service multiple times to return and replace item. No one ever answer or return my calls. Terrible customer service and junk product. I will write review on Google as well, so everyone knows how awful this business is.

Nice design but quickly became useless Delivery was prompt and on time. Packaging did the job. No issues. However: On Day 1 it fitted perfectly, nice and snug around my knee, and remained that way throughout my exercise period. But on Day 2 everything changed. Soon after starting my exercise the top part of the sleeve covering my thigh worked loose, and got looser as time went by. After 20 mins or so it had expanded so much that it wouldn't stay up, and had slipped down to my knee where it remained, flopping around, useless. My round-the-knee measurement is 16.5" which, according to their sizing chart, means Large (16 to 18"). So I'm left wondering whether one size down might have been better? Bottom line: I've invested $30 in something that is, sadly, useless after no more than 1 full exercise period.

Relief with short term use I purchased this arthritis knee sleeve for my husband. He wore it for about four hours for the first couple of uses, which provided great support. He then decided to try it overnight, and was able to sleep through the night without waking up due to pain. The following day he wore it to work and unfortunately after a 12 hour day he was left with a rash due to the no slip grip. Overall it does help, and he does plan to use it again for shorter intervals.

Superior customer service Superior customer service. I ordered the wrong sleeve, noticed it almost immediately after I ordered and was able to communicate ONLINE (yay!) to ship the correct item instead. Prompt handling of my order and credit. The product is much better than I expected, the fabric is not thin and flimsy but very sturdy - the knee wrap is adjustable and can fit thigh, knee, arm, or calf. Excellent product to ice a sports (or old age) injury.