No customer service. No follow up. Never again. I ordered a VivaLift!® Elegance 2 Lift Recliner for my 90 year old Father-in-Law who needs assistance with standing and has extreme mobility issues. The order was placed on line on 1/20, and the chair delivered on 1/29. The chair was put together per the instructions, and nothing worked. The chair was motionless and the controller that instructs the chair to move and lift in various ways was heating up to the point you couldn't hold it. Obviously, something was terribly wrong and the hand controller, in my opinion, was a fire hazard in its current state. I immediately called and reported the issue to the manufacturer and MedMart. And this is where the run-around and finger pointing begins. Please keep in mind that the chair is not functional, and we had to order a rental chair to help my Father-in-Law. Additional expense that we should not have incurred. Based on the call to the manufacturer, they sent me to a third part repair service. I spoke to their technician on 1/31. Went through all recommended steps. Nothing - the chair remained motionless and the hand controller heated up. I called MedMart, a ticket was opened. They were looking for a tech: "The manufacturer is locating a technician in your area." Multiple calls, more run around, and no estimate for a tech or potential repair. Not a mention of replacement. Yesterday, 2/2, I asked to escalate the scenario at MedMart and Pride Mobility. Both assured me of a call back within the hour from a manager. Both companies explained at length and in nauseating detail that their customer service has no way - literally no mechanism - to transfer me to a supervisor or manager to help resolve the issue. My only option was a call back. By this point I am exhausted, angry, and feeling used. My Father-in-Law remains in a rented chair, and we await a call back that I'm not sure is going to happen. A point to note, after several calls to MedMart's customer service, and yes I was animated and angry at the situation, MedMart's customer service representative hung up on me. She willfully and purposefully disconnected the call. She couldn't have cared less. These companies quickly took my payment. Both companies are not quickly resolving the issue. At this point, unless expedited measures are employed to resolve the issue, I will never purchase anything again from MedMart or Pride Mobility. For validation purposes here's the order number: 1000186621. And here's the ticket number: 601102.