
Edith Thom
GBNo refund On 03-03-24 I downloaded the App and registered with Klinio. Due to the fact that I am on Disability Benefits I realised with in a few minutes I couldn't afford the membership of £57 so I cancelled. I got an email to tell me that my card would not be charged. Then on 06-03-24 Klinio took that £57 out of my account. I have contacted them several times but they wont refund me. I am now very worried about my rent becoming due!

CNG
GBI subscribed to their app on Sunday I subscribed to their app on Sunday, and cancelled the subscription on the same day. I received confirmation that the subscription had been cancelled only to realise 3 days later that £57 had been debited from my account. I queried the charge and was informed I should have requested a refund???? But as a gesture of goodwill they have offered a 50% refund. This is highly inappropriate and a full refund should be in order. I used Apple Pay and will be consulting Apple on their policy regarding this. Cancelled subscription’s are never charged yet upon cancellation I was still charged for an app I did not use!

Melissa R.
GBVery simple approach to weight loss and… Very simple approach to weight loss and controlling sugar levels. The app takes out the guess work and is very interactive. The meal plan is delicious and really simple ingredients that we most likely use on a daily basis.. not a lot of complex recipes. I’ve enjoyed my experience so far. The food has made me regular too and was having a lot of issues prior.

carole
GBWill Initial subscription be refunded Signed up for a month's menu to try this out costing £29. Email then showed what I would get and I wasn't satisfied also small print at the end said that they would automatically take next payment a month later. This hadn't been clear. Was not happy with this so went into app and deleted my profile. I have emailed them and they said further subscriptions automatically get cancelled if app deleted but waiting for response as to whether my request for initial £29 will be refunded since I am within the 14 days Cooling off period. THANK YOU Klinio, the £29 has now been refunded into my account as of 24th January. Restored my faith in your company but think Trustpilo review helped.

Rose
AUThe Klinio app is for diabetics… The Klinio app is a diabetic app that helps me track my calorie intake, nutrition, exercise, Blood Glucose level, (BGL), water, Ketones, blood pressure, and provides meal plans for a range of types, ketogenic, vegan etc. The Klinio Co has great customer service and has provided detailed information on whatever I ask for, e.g. nutritional value of foods, BGL, and Ketone testing, or how to use the app, and help to get my password reset. Thank you Klinio.