No refund On 03-03-24 I downloaded the App and registered with Klinio. Due to the fact that I am on Disability Benefits I realised with in a few minutes I couldn't afford the membership of £57 so I cancelled. I got an email to tell me that my card would not be charged. Then on 06-03-24 Klinio took that £57 out of my account. I have contacted them several times but they wont refund me. I am now very worried about my rent becoming due!

Nice, simple pre-diabetic (or diabetic) app - It’s an app for diabetic or pre-diabetic people I like it because the information is presented in a simple, casual way without the sycophantic style of Noom (sorry, Noom). Apples to oranges, actually. Klinio is important fir me, as my goal is weight loss AND reduced blood sugar This keeps me accountable. Some tuning to the food log is needed (bigger food library and units - the default is 3.5 ounces, which is… weird)

I subscribed to their app on Sunday I subscribed to their app on Sunday, and cancelled the subscription on the same day. I received confirmation that the subscription had been cancelled only to realise 3 days later that £57 had been debited from my account. I queried the charge and was informed I should have requested a refund???? But as a gesture of goodwill they have offered a 50% refund. This is highly inappropriate and a full refund should be in order. I used Apple Pay and will be consulting Apple on their policy regarding this. Cancelled subscription’s are never charged yet upon cancellation I was still charged for an app I did not use!

Return policy NOT GOOD, app is mediocre If you have an eating disorder, be CAREFUL - this can potentially be triggering. ALSO be aware that their current refund policy is 24 HOURS, not 30 days!!! I was lucky enough to get a partial refund - but as someone on disability benefits, it is a damned shame that their policies didn't allow for that kind of support. I will not recommend this to others until they update that. This app is NOT bariatric supportive - the calorie counts are too high, the food search database is sadly lacking, there is no desktop version as yet.

Refund Following on from my previous negative review. I would like to express my thanks to Klinio for giving me a full refund. Would recommend this company.