Nice, simple pre-diabetic (or diabetic) app - It’s an app for diabetic or pre-diabetic people I like it because the information is presented in a simple, casual way without the sycophantic style of Noom (sorry, Noom). Apples to oranges, actually. Klinio is important fir me, as my goal is weight loss AND reduced blood sugar This keeps me accountable. Some tuning to the food log is needed (bigger food library and units - the default is 3.5 ounces, which is… weird)

Customer service was 100% perfect I had a small issue and customer support helped immediately without any fuss. Couldn’t have asked for more.

Unfortunately my understanding of the… Unfortunately my understanding of the product did not align with the actual. After email conversations with customer support I received a full refund. The support team were very quick to respond to my correspondence. Treated my concerns in a polite professional manner. My congratulations to Klinio team. It is rare in this day of electronic purchasing etc to receive good old fashioned service.

No refund On 03-03-24 I downloaded the App and registered with Klinio. Due to the fact that I am on Disability Benefits I realised with in a few minutes I couldn't afford the membership of £57 so I cancelled. I got an email to tell me that my card would not be charged. Then on 06-03-24 Klinio took that £57 out of my account. I have contacted them several times but they wont refund me. I am now very worried about my rent becoming due!

Not user friendly I found the app not user friendly. and asked for a refund. I contacted them and was told sorry but I could only get a refund with in 24hrs of purchase. I told them that is unrealistic, you have to give people time to learn and understand the app. Was told sorry that's their terms. I can tell you I'm very dissappointed in Kilnio, people struggle with diabetes and weight, and they certaintly take advanatage of your need. Im 66 yrs old and just didn't understand this app at all. Don't waste your time or money Sally I am responding to your reply on this review. I have also reach out to you CS. Would just like a refund 4-8-24 Monday