I subscribed to their app on Sunday I subscribed to their app on Sunday, and cancelled the subscription on the same day. I received confirmation that the subscription had been cancelled only to realise 3 days later that £57 had been debited from my account. I queried the charge and was informed I should have requested a refund???? But as a gesture of goodwill they have offered a 50% refund. This is highly inappropriate and a full refund should be in order. I used Apple Pay and will be consulting Apple on their policy regarding this. Cancelled subscription’s are never charged yet upon cancellation I was still charged for an app I did not use!

Nice, simple pre-diabetic (or diabetic) app - It’s an app for diabetic or pre-diabetic people I like it because the information is presented in a simple, casual way without the sycophantic style of Noom (sorry, Noom). Apples to oranges, actually. Klinio is important fir me, as my goal is weight loss AND reduced blood sugar This keeps me accountable. Some tuning to the food log is needed (bigger food library and units - the default is 3.5 ounces, which is… weird)

Unfortunately my understanding of the… Unfortunately my understanding of the product did not align with the actual. After email conversations with customer support I received a full refund. The support team were very quick to respond to my correspondence. Treated my concerns in a polite professional manner. My congratulations to Klinio team. It is rare in this day of electronic purchasing etc to receive good old fashioned service.

Refund Following on from my previous negative review. I would like to express my thanks to Klinio for giving me a full refund. Would recommend this company.

The Klinio app is for diabetics… The Klinio app is a diabetic app that helps me track my calorie intake, nutrition, exercise, Blood Glucose level, (BGL), water, Ketones, blood pressure, and provides meal plans for a range of types, ketogenic, vegan etc. The Klinio Co has great customer service and has provided detailed information on whatever I ask for, e.g. nutritional value of foods, BGL, and Ketone testing, or how to use the app, and help to get my password reset. Thank you Klinio.