Will Initial subscription be refunded Signed up for a month's menu to try this out costing £29. Email then showed what I would get and I wasn't satisfied also small print at the end said that they would automatically take next payment a month later. This hadn't been clear. Was not happy with this so went into app and deleted my profile. I have emailed them and they said further subscriptions automatically get cancelled if app deleted but waiting for response as to whether my request for initial £29 will be refunded since I am within the 14 days Cooling off period. THANK YOU Klinio, the £29 has now been refunded into my account as of 24th January. Restored my faith in your company but think Trustpilo review helped.

So far so good So far the plan and app are working great. My sugars are more stable after just a few days and the meals are simple but tasty. My only real complaint is the app has a learning curve to understeland the detailed side of things, as well as the meals can sometimes feel repetitive. Although being able to swap a meal and search through a list to find a new one is incredibly convenient.

Not user friendly I found the app not user friendly. and asked for a refund. I contacted them and was told sorry but I could only get a refund with in 24hrs of purchase. I told them that is unrealistic, you have to give people time to learn and understand the app. Was told sorry that's their terms. I can tell you I'm very dissappointed in Kilnio, people struggle with diabetes and weight, and they certaintly take advanatage of your need. Im 66 yrs old and just didn't understand this app at all. Don't waste your time or money Sally I am responding to your reply on this review. I have also reach out to you CS. Would just like a refund 4-8-24 Monday

Useless app Everything is wrong with this app. Thank goodness I don't have diabetes. First of all but enough different as I can't see this app helping in that respect at all. Doesn't with with enough fitness trackers, and all of their numbers are off on calories burned for activities (way too high) and same for food consumed. Not enough ways to report foods consumed (uses mostly ounces( and gives inaccurate values for those. Basically useless. I went back to paper and keeping track on my own. If I were to eat what they are recommending based on my activity and eating patterns I would be gaining weight. I cancelled my subscription but as I paid for six months, there is no refund, I just can continue to use something that's a waste of my time. Don't waste your time or money, ANY other app is better than this. Going back to my simple runmefit app which connects with my fitness tracker and keeps track of all my numbers. I started using three weeks ago and it doesn't even accurately reflect the days you log your information. Very unhelpful/unfriendly user app 😡

Good range of meals Good range of meals. Ability to monitor your water. Love the ability to learn about triggers. Love the evaluations and the diabetic risk indicator. Love the breakdown of calories. Ways it could be improved is linking to a smart watch like apple or Samsung watch.