I subscribed to their app on Sunday I subscribed to their app on Sunday, and cancelled the subscription on the same day. I received confirmation that the subscription had been cancelled only to realise 3 days later that £57 had been debited from my account. I queried the charge and was informed I should have requested a refund???? But as a gesture of goodwill they have offered a 50% refund. This is highly inappropriate and a full refund should be in order. I used Apple Pay and will be consulting Apple on their policy regarding this. Cancelled subscription’s are never charged yet upon cancellation I was still charged for an app I did not use!

Unfortunately my understanding of the… Unfortunately my understanding of the product did not align with the actual. After email conversations with customer support I received a full refund. The support team were very quick to respond to my correspondence. Treated my concerns in a polite professional manner. My congratulations to Klinio team. It is rare in this day of electronic purchasing etc to receive good old fashioned service.

So far so good So far the plan and app are working great. My sugars are more stable after just a few days and the meals are simple but tasty. My only real complaint is the app has a learning curve to understeland the detailed side of things, as well as the meals can sometimes feel repetitive. Although being able to swap a meal and search through a list to find a new one is incredibly convenient.

Good range of meals Good range of meals. Ability to monitor your water. Love the ability to learn about triggers. Love the evaluations and the diabetic risk indicator. Love the breakdown of calories. Ways it could be improved is linking to a smart watch like apple or Samsung watch.

So glad I found Klinio. Really useful learning sheets every day taking a few minutes to read. Tracking food intake and activity is so easy and has helped me learn about carbs, protein and fat breakdown. I joined to try and adjust my blood sugar levels which are just into diabetes level. But I've lost 13lb in my first week and 11 inches overall with 5 off my waist.