I ordered supplements worth nearly… I ordered supplements worth nearly $200, and it took two weeks until I received a tracking number from USPS. My guess is that the products are shipped from a warehouse in China or a similar location, which is why the shipping takes a long time. It altogether took three weeks for my parcel to arrive in Peru, after which it went missing. I sent an email to their customer support, and they advised me to contact customs. Customs told me that they didn't have my package, and after calling the local airport, I lodged a complaint with our local post office, who had previously claimed they didn't have my parcel. Today, I finally received my order. So, it's not a scam, but it does take a long time to arrive.

I have placed an order on 10th of… I have placed an order on 10th of March. They stated the product was in stock online (other sites did not have it online). I followed up 31st of March and they said the product was not in stock. I complained and asked for my money back. So far today, I have not had a reply, nor received a refund nor the product.

I ordered probiotics from them December… I ordered probiotics from them December 23 2023 and to date have not received them been over 2 months. Sent 16 emails that they reply to but always say they forwarded to concerned department and the give an excuse, apologize and say customer service is top priority lol. Asked for money back and the said they don’t do refunds. $152 USD After posting this review someone got in touch with me and promised to resend the product asap. It finally arrived 3 weeks later. Ordered December 23rd received after much aggravation March 18, 2024

Order stuck in Limbo I ordered a Douglas Laboratories DIM Enhanced supplement a few weeks ago, and although I was charged there has been no notification of shipment and now the product is listed as unavailable. I reached out to customer service for assistance and have received no response for days. Very frustrating as this supplement has helped me quite a bit.

Rachel Rachel, I have already spoken to Victoria and have asked 4 times for a refund. I have purchased my supplies from another source and is expected to come in next week. That is how a business should run. Expectations should be met by clear communication. Your company has none of it. Please refund me. This will be my 5th time asking.