I ordered supplements worth nearly… I ordered supplements worth nearly $200, and it took two weeks until I received a tracking number from USPS. My guess is that the products are shipped from a warehouse in China or a similar location, which is why the shipping takes a long time. It altogether took three weeks for my parcel to arrive in Peru, after which it went missing. I sent an email to their customer support, and they advised me to contact customs. Customs told me that they didn't have my package, and after calling the local airport, I lodged a complaint with our local post office, who had previously claimed they didn't have my parcel. Today, I finally received my order. So, it's not a scam, but it does take a long time to arrive.

Website Is a scame I strongly believe this website is a scam after my experience. I purchased about $450AUD worth of supplements that I need for my PCOS and have received no tracking number or any emails confirming the package has been shipped. The link that they sent for tracking just says 'shipped' but no other details and I've contacted nutriessentials to get an update and tracking details, and they haven't responded at all. Given its an international shipment you'd expect tracking to ensure it doesn't get caught up in customs. Reading all the other reviews I believe I have been scammed. Definitely wouldn't recommend buying from this company. If they get back to me and redeem themselves as a legitimate company, great, but until then, I would avoid at all costs UPDATE: they charged me an extra $75USD without my consent for 'shipping' but my package has been 'stuck' in Sydney for a week and I've got no way to access it. DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMING YOU EDIT: Their reply below is also unethical, they say they have 24 hour chat available on their website but they actually do not. You also can't reply on Trust Pilot that I know of so they pretend like they are really helpful but they are just offering options to troubleshoot the order that aren't actually available.

I ordered probiotics from them December… I ordered probiotics from them December 23 2023 and to date have not received them been over 2 months. Sent 16 emails that they reply to but always say they forwarded to concerned department and the give an excuse, apologize and say customer service is top priority lol. Asked for money back and the said they don’t do refunds. $152 USD After posting this review someone got in touch with me and promised to resend the product asap. It finally arrived 3 weeks later. Ordered December 23rd received after much aggravation March 18, 2024

SCAM DO NOT ORDER DO NOT ORDER, THEY ARE A SCAM! TLDR: 1. INCOMPLETE CUSTOMS DECLARATION = MY ORDER NEVER ARRIVED 2. THEY LIED ABOUT THE PRODUCT VALUE ON THE CUSTOMS DECLARATION, THAT IS TAX EVASION 3. THEY REPLIED TO MY EMAIL AT FIRST, BUT THEN GHOSTED ONCE I PROVIDED PROOF OF THEIR SCAM 4. Maybe they allow some orders to successfully go through, so that people keep falling into the mistake that *they* will not be scammed. Strange that there are somehow so many positive AND negative reviews.... ... TL: I wish I read these reviews before ordering over $100 in products internationally. A few weeks after my order, the customs authority in my country informed me that the package was seized because Nutriessential did not provide enough information on the customs declaration (which is illegal for a business to do). I was provided a copy of that customs declaration, which showed that Nutriessential also declared the contents to be valued almost one hundred dollars less than the actual value I paid for (that's tax evasion). I still have all this proof, have asked for a refund from my bank, and will report them for fraud. Of course I emailed them first to ask nicely for a refund, to which they replied the order was still on its way. Then I showed them proof that the order had been seized and provided proof from the customs authority that it was their fault for my order not arriving. That's when the email replies stopped. Who knows what they actual mail to people. I will never be able to confirm what they mailed. The products were very overpriced on their website, and are not available in my country, so I ordered anyway. Don't make my mistake.

Great product and service First of all the product is great quality. Easy navigation on the website. my order was slightly delayed, but customer service has been very responsive and fixed the problem fast. Highly recommend Irina