Love serenity Loved Serenity and the staff! Fantastic facility!

Overall a great experience Overall a great experience. For the most part the staff truly cares and wants to see you do better. A few of the staff really go above and beyond. For example Kenny, Timmy and Riley. My case manager was really my only complaint, her name is Catherine, I felt like she could've put forth more effort, she spent about 80% of our session time telling me about her weekend or stuff going on in her life. I did all the homework she asked me to do from the front of our book, spent hours answering some questions and she simply just asked me if I had done them where as other case managers reviewed the answers with their clients..Aside from that when I had to bring an issue to her or ask to use my phone to pay a bill or anything at all she had no problem letting you know that you was a bourdon to her at that moment in time. Moving forward the housing is great and the food is hit or miss. Hit more times than miss for sure though. Overall I had a good time and met some incredible people there. Make the best of your experience there and pay attention in class, some of the information is invaluable. Don't do as I did, if you are unhappy with someone such as case manager, therapist, etc. Let someone know. They will help you. Unfortunately in the end I had a half ass coin out and didn't even receive a certificate due to my case manager. These things can really impact soemones experience! Good luck if you're thinking of going don't think twice just do it.

GREEDY & UNSCRUPULOUS BUSINESS MANAGEMENT!! This place took my Mum's $24K for my brother to be there a month but when he was unhappy & decided to check himself out they didn't bother to contact us & let us help him get home... He'd forgotten his wallet & phone when leaving home but didn't realize it until after we'd driven 3 Hours South... They took my 63 year old desheveled brother to LAX & just dumped him off!!! He's had a Stroke & Brain Injury, needs to take meds, & is generally quite unsteady on his feet... Without a phone we were unable to contact him & with the brain injury he couldn't recall family phone numbers!!! We reported him Missing, & contacted Hospitals, Law Enforcement, & the Media hoping to find him!!! When the Sheriff asked for X-ray & Dental records, we knew they'd use them to identify him from an unidentified body!!! My sister & brother-in-law went to LA & were scouring the Homeless Encampments near LAX... We were terrified!!! Eventually he did make it home, after 5 days... For that "Care" Serenity Lodge charged us $1,000/day... He'd checked in Friday & walked out early Tuesday morning... Not much happens on the 1st Weekend, so he essentially had 1 Day, Monday, for which they charged us $5K!!! (*They counted Tuesday, although he left at 8:30am!!!) And despite having my Mum's $24K, they didn't even send him off with a lunch, or help in getting a Bus Ticket home!!! Terrible Decision Making by the "Onsite Management Team!!!" GREEDY UNSCRUPULOUS Business Practices!!!!

Horrible place! Horrible place for our son at 1000.00 a day cash, it failed on every single level. The intake is fast to get your money and promise communication and transparency but once your loved one is in detox, the therapist did not return numerous calls to the one person on the signed release of information given by our loved one. The therapist was horribly unprofessional putting the dad on the spot to take a call with our son and the therapist without any heads up at all by this therapist named Catherine. She didn’t follow up after that crazy call gone horribly bad revealing to our son his car had been repossessed. There was no communication about the transport off the mountain and we had to rely on a back channel employee who contacted our interventionist to help us out at all because he felt so bad for us. Had we been in the loop about our sons mental state of mind before the transport, we would have arranged the rehab to come physically to pick him up and take his phone from him at the top of the mountain to avoid a flight risk which we got once he was released from Arrowheads staff off the mountain.

Helped me find myself and realize that… Helped me find myself and realize that life was so short and important. Go if you’re ready to change…really ready to start living life!