Failed delivery, rude 'don't care' customer service, and stole my postage fee So disappointed by my attempt to buy from Beauty Bridge. Their delivery service misdirected the package, accidentally sending it back to them from the depot instead of delivering it to me. Fortunately (you'd think) this was very clear in the tracking data, and Beauty Bridge agreed this is what happened - at first. What then blew me away was their total lack of care in dealing with it. Zero proactivity, leaving me to chase, and chase, and chase. Then, insult to in jury, they attempted to keep the money I had paid for delivery! What really fired me up was that their email customer service never ONCE apologised for any of this. They just could not give a flying whatsie. I'm sure they would have happily kept ALL of my money (instead of some of it) and the goods, if I had not chased them down. Their email service is extremely blunt, 'this is how it is', bare bones communication. They also have no communication at all between staff and very poor reading skills, so each time I had to explain myself again. They use wonderfully detailed tracking data, but it doesn't matter two hoots if they refuse to read it!!! The data clearly showed that the package was erroneously turned around at the depot the SAME DAY and sent back to them, instead of to me. Still they later tried to tell me the package was "unclaimed" so kept my money! Ludicrous, and all so unnecessary. So yes, eventually they did send me a PARTIAL refund, after changing their story, ignoring their own tracking data, and breaking their own promise to refund. They did not respond to my next round of efforts to resolve this. I had to resort to getting help from PayPal Buyer Protection to refund the postage! I have never had to do that with a proper large scale business before. Just a massive waste of time and an incredibly exasperating struggle. Beauty Bridge is a very unprofessional company providing uncoordinated, rude, incompetent 'service' without the word "customer" in it. I can't comment on the products as I have never seen any of them. Terrible first (and therefore last) experience with them. Absolutely not worth the risk to buy from.

Appalling!! AVOID!! I was sent an incomplete order. I politely informed BeautyBridge via email as I am well aware mistakes happen. I was repeatedly accused of lying in the email exchange before they reimbursed me. The final slap in the face came in the email acknowledging the reimbursement when I was told they have footage of all items being packed and was again accused of lying. Curious given a number of emails had been sent prior when this supposed footage was never mentioned. Even more curious that you would refund if such footage existed. I asked for video of the footage purporting to 'prove' the item was sent to be provided. Not surprisingly this never happened. The way they treat their customers is nothing short of disgusting. Far more reputable options online. AVOID!!

I worked with this company as a partner… I worked with this company as a partner and it was terrible. The company not only did not fulfill the promised conditions, but also refuses to return money for shipped orders to customers. They communicate in a rude manner and seem more like a bunch of scammers than normal business.

DON’T DO IT Ordered some foundation in a tube from them. When I received the product it was super puffy (not a hot day). I removed the seal and half the tube of foundation came out on my lap. The product was probably old and/or stored in a hot environment. I requested a refund and they agreed. I later saw they did not refund the full amount I paid. Extremely shady and unethical. You cannot receive your damaged item back and keep the consumer’s money. That is stealing.

Nice Beautiful products