Failed delivery, rude 'don't care' customer service, and stole my postage fee So disappointed by my attempt to buy from Beauty Bridge. Their delivery service misdirected the package, accidentally sending it back to them from the depot instead of delivering it to me. Fortunately (you'd think) this was very clear in the tracking data, and Beauty Bridge agreed this is what happened - at first. What then blew me away was their total lack of care in dealing with it. Zero proactivity, leaving me to chase, and chase, and chase. Then, insult to in jury, they attempted to keep the money I had paid for delivery! What really fired me up was that their email customer service never ONCE apologised for any of this. They just could not give a flying whatsie. I'm sure they would have happily kept ALL of my money (instead of some of it) and the goods, if I had not chased them down. Their email service is extremely blunt, 'this is how it is', bare bones communication. They also have no communication at all between staff and very poor reading skills, so each time I had to explain myself again. They use wonderfully detailed tracking data, but it doesn't matter two hoots if they refuse to read it!!! The data clearly showed that the package was erroneously turned around at the depot the SAME DAY and sent back to them, instead of to me. Still they later tried to tell me the package was "unclaimed" so kept my money! Ludicrous, and all so unnecessary. So yes, eventually they did send me a PARTIAL refund, after changing their story, ignoring their own tracking data, and breaking their own promise to refund. They did not respond to my next round of efforts to resolve this. I had to resort to getting help from PayPal Buyer Protection to refund the postage! I have never had to do that with a proper large scale business before. Just a massive waste of time and an incredibly exasperating struggle. Beauty Bridge is a very unprofessional company providing uncoordinated, rude, incompetent 'service' without the word "customer" in it. I can't comment on the products as I have never seen any of them. Terrible first (and therefore last) experience with them. Absolutely not worth the risk to buy from.

Package was not delivered #353020 Package was not delivered #353020 My order was not delivered and customer care responded that courier was out for delivery and status is rejected/undeliverable. Why would I reject the order that I paid for !!! Isn’t it common sense ! Please stop creating a churn for your customers. I’m tired of following up this for months together now. They neither fulfilled the order nor issued a refund. I will never order on this site again ! Exploiting the customers ! I’m not sure if there is a way to legally sue them but I will check on the options.

Never buy from this site I had a horrible experience with this company. The product I ordered in January was delivered in March. I had doubts about the quality of the product, and asked for a refund. I had to deal with a very rude CS, and after a few emails I was asked to send the product on my expense, and provide the receipt for curier for refund. I have not received the money for the curier, nor an answer to my email requesting to send me the money back for the curier as promised.

THE BEST!!! Beautybridge.com lists well over 100 brands of perfume and cologne and cosmetics on their site, with prices that vary—sometimes drastically—for even the same product. Out of all the places that sell online fragrances, beautybridge.com is by far the best. 100% authentic fragrances!!! They have great prices and very good customer service The name speaks for itself. If you are looking to buy perfume, cologne or other cosmetics this is the only place to shop online They already have good prices, and right now there's a 15% off Free shipping Save up to 80% off retail click on thelink =>>> bit.ly/1j8yaZl

DON'T PURCHASE FROM THIS COMPANY DON'T PURCHASE FROM THIS COMPANY! I ordered some foundation from them through Google shopping. The tube was either expired or stored in a hot environment, because it was VERY puffy/swollen. (It was not warm where I live.) When I removed the seal, the released pressure caused over half the tube to empty onto my lap. I requested a return/refund for the defective item and sent it back. They only gave me a partial refund and KEPT the rest for shipping fees! You do not get to keep a customer's money when you send a defective item. That's not that way it works. Turns out Google customer service is also horrible, so I guess I just gave this scam of a company money for nothing. Lesson learned.