GOOD PEOPLE - GREAT SERVICE! Panic, panic, panic..... then I called licenders... WOW!

I never write reviews... Listen, nobody has enough time today, but I had to share the positive experience I had at Licenders. I walked into their salon a wreck and in 2 hours I was done. Adie, BLESS YOU!... and good luck in Connecticut!

No confidence. If you are ever unfortunate enough to have lice, the last thing you want to feel after having spent nearly $600 and several hours is worry that the salon didn't do it's job and you'll have to do the whole thing over again. Extremely unhappy with the $565 hair treatment I just received. Upsetting enough to have lice, then be be charged nearly double the amount for my children ($300 each, with a lovely woman who came to my home, not affiliated with LE). I was kept there for hours while the clock was running. Place was understaffed so I waited while the technician took calls/e-mails (presumably from her manager) and performed a lice check on another client. The "airalle" dryer was not working, despite my waiting 45 minutes for them to fix it - that didn't lower my price (yet it is an essential part of their treatment - "AirAllé device is so effective at killing lice eggs (which are the hardest for traditional lice products to kill), the chances of needing a follow-up treatment are very small."). I called to explain and they told me the dryer would have just "added on to the time." The invoice states: "Treatment includes the AirAlle ...medical device that is 99.2% effective.." Well, is it or is it not part of the treatment? I was not give any instructions to come back for a follow up visit, though at least 2 people came in for that reason. They threw in a bottle of shampoo for my trouble, and graciously deducted the time they kept me waiting (one hour = $140). I am beyond shocked and very disappointed. The technician did her best, as far as I can see, though the treatment time was excessive for someone with thin hair - my children have long and very thick hair - I have just below shoulder length very thin hair, so thin, in fact, I'm on oral and topical meds to thicken it. I hold the managers responsible for what is essentially brazen over-charging and under-performing. Worst of all, I have no confidence the treatment was successful. i'm itchy and my neck/back is covered with backing soda. I may be wrong - time will tell - but I'm extremely regretful I went to Licenders. I was so upset at having lice I failed to look at reviews first. I hope you won't make the same mistake.