I posted on 23rd of December about poor… I posted on 23rd of December about poor customer services,missing order and no refund. Aveda responded with their standard reply as seen on other posts on TP, advising we contact them with Trust Pilot in subject box. Did this but still nothing, not even a reply. Obviously another scam to appear genuine. Avoid ordering at all costs

I do wished I had read these reviews… I do wished I had read these reviews before placing my first an order online with Aveda. My experience mirrors that of many other people. When my order arrived there were missing items. I then used the WhatsApp process which isn’t very customer friendly. I had to chase a response and when eventually they did respond I was informed I would have to wait a further 5-7 days for my order, plus the free sample I had now ordered was unavailable. I won’t be using again. I was expecting so much more, especially from a product I’d perceived as being a luxury brand.

Dreadful customer service After several long phone calls, I was finally offered a refund of 20% off my order, that was originally offered by Aveda as a first time purchaser. The discount was not applied as I had samples in my basket and so that apparently negated the offer. Problem was, I did not add these samples, Aveda did, and there was no way I could remove them! After 3 long phone calls, the woman FINALLY agreed, "as a goodwill gesture" to refund the 20% (and only after I told her to cancel the order immediately). My order of £154 should have meant a 20% refund of £30.80. What I have actually received is just £23.10. There is no point trying to call again, it was like banging my head on a brick wall. Needless to say, I will not recommend or buy from the company (or indeed Estee Lauder) again. The items will be returned as soon as they arrive. Dreadful customer service - and I wish I had read the reviews here before I started this waste of time debacle. UPDATE: Despite Aveda asking me to contact them by email, which I have, it's clearly just a ploy to make them LOOK like they care about customers. No reply whatsoever...

Poor company to deal with Poor customer service. No despatch email or any news about order placed 4 days ago. Tried to do live chat but it's unavailable. Nothing either from their courier (and I have checked spam/junk ). Unless you have signed up to an account it's very difficult to get any information about your order. Hopefully the goods will eventually get here otherwise its £80 lost.

SOS DISASTROUS SERVICE SOS DISASTROUS SERVICE DISASTROUS EXPERIENCE !! Before the appointment I asked the hairdresser if a balayage was ok to my hair to avoid any damages . The stylist told me it was fine . I never asked for haircut but she insisted . Fine . Here is the result . I had straight and mid length voluminous hair before this traumatic experience. Almost 1300 aed for ruined , chewy , gummy hair + a completely butchered horrific haircut and disgusting grey/yellowish color . I am at loss for words . Saying I’m devastated is an understatement not to mention how much more I’ll have to spend in care for the next few months and the waste of time I spent growing my hair for years .