Aveda

image
1.65
Based on 20 Reviews

5

5.00%

4

5.00%

3

10.00%

2

10.00%

1

70.00%
About Aveda

aveda's professional hair and skin care products give you a fashion-forward look while still supporting eco-friendly practices. innovative hair care, styling products, skin care, makeup and fragrance give you the look of the professionals.

Tags
Contact Info

You need to Login first to submit your review.

image
B Donnelly
GB

Its more like what didn't go wrong Its more like what didn't go wrong. Trying to redeem point to make a purchase but the codes they provide are too long and can't not be used. Unqualified rep Raven was useless and their entire website. What's the point of accumulating points if you can't use them. Aveda customer service is at its worst, they're a bunch of i d i o t s!!! Don't bother using their products or website

image
Angie Blake
GB

I posted on 23rd of December about poor… I posted on 23rd of December about poor customer services,missing order and no refund. Aveda responded with their standard reply as seen on other posts on TP, advising we contact them with Trust Pilot in subject box. Did this but still nothing, not even a reply. Obviously another scam to appear genuine. Avoid ordering at all costs

image
Taufeeq
PK

I called them many times they never… I called them many times they never picked up and I mailed them many times but they never responded.

image
Peggy Stevinson Bair
GB

I just ordered a $72 jar of Tulasara… I just ordered a $72 jar of Tulasara Firming Sleep Masque - and when I opened the jar, it looked like the product had been used - 1/3 of it was missing and there was no secondary cap under the jar lid. I routinely order this product - for years - and I've never had this happen. Trying to get it resolved but the chat is offline until 10 a.m. (doesn't say what time zone) and a return is a PITA. I will have to reorder the product, wait for it, then hope I don't get a bad jar again. I ordered direct from Aveda, as I always have, again, for YEARS. I have accumulated a lot of points over that time. This is so sad. I recommend this product to my friends and family all the time. How this situation is handled will determine if I continue to use it and recommend it. *Rather than go through the online return process, I called Aveda and they are sending a replacement jar - recommending I throw away the defective product.

image
Keith
GB

Poor company to deal with Poor customer service. No despatch email or any news about order placed 4 days ago. Tried to do live chat but it's unavailable. Nothing either from their courier (and I have checked spam/junk ). Unless you have signed up to an account it's very difficult to get any information about your order. Hopefully the goods will eventually get here otherwise its £80 lost.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow