Awful first visit as I was told my… Awful first visit as I was told my appointment was on Wednesday and not today (Monday 14th August). I confirmed date and time upon phone booking yet they got it wrong. Can’t book again incase same issue occurs again. Just disappointed.

Very unreliable shipping Very unreliable shipping. They take the money but it takes over 7 days to get your products...if you get them. Shipping UPS should never take this long. The postal service is faster. Definitely will stop purchasing online. Horrible customer focus and order staus information on the website is highly suspect. Beware of ordering online!!!

I do wished I had read these reviews… I do wished I had read these reviews before placing my first an order online with Aveda. My experience mirrors that of many other people. When my order arrived there were missing items. I then used the WhatsApp process which isn’t very customer friendly. I had to chase a response and when eventually they did respond I was informed I would have to wait a further 5-7 days for my order, plus the free sample I had now ordered was unavailable. I won’t be using again. I was expecting so much more, especially from a product I’d perceived as being a luxury brand.

Its more like what didn't go wrong Its more like what didn't go wrong. Trying to redeem point to make a purchase but the codes they provide are too long and can't not be used. Unqualified rep Raven was useless and their entire website. What's the point of accumulating points if you can't use them. Aveda customer service is at its worst, they're a bunch of i d i o t s!!! Don't bother using their products or website

Aveda is not using quality ingredients… Aveda is not using quality ingredients anymore. I am encouraging consumers to use your voice - speak out against toxic CHEMICALS in fragrance that is not regulated. Chemicals in fragrance are not regulated by the FDA. We can change this, but you must speak out NOW. Contact the Bureau of Consumer Protection, the FDA, the Personal Care Products Council, and anyone with authority to change the regulations on toxic chemicals being used in cosmetic products. We have tolerated this nonsense for too long. In response to Aveda's concern to help me - so many of us have reached out to you in regards to this very issue. Check all the review sites that have PICTURES of people with the horrific side effects of using your 'natural' products. Scabs, sores, irritated eyes, puffy face, even hair falling out! It's all laid out before your eyes, the pictures don't lie. The truth is right there. As someone who has used Aveda in it's very beginning, the toxic chemicals now used in it is no longer the same brand. You're selling lies, you're destroying the planet, you're damaging people's health and the environment. Why would you stand behind this?