I wish I could rate Aveda zero stars I wish I could rate Aveda zero stars. The customer service is TERRIBLE. They repeatedly shipped orders with missing items and they will not correct their mistakes. Phone calls with customer service are totally useless. There is never a response from written attempts to contact them. It’s so bad, I think they are intentionally working to anger and disappoint customers. I wish I had seen the many poor reviews before I ordered from Aveda. Lesson learned.

Awful first visit as I was told my… Awful first visit as I was told my appointment was on Wednesday and not today (Monday 14th August). I confirmed date and time upon phone booking yet they got it wrong. Can’t book again incase same issue occurs again. Just disappointed.

I love Aveda, BUT way too expensive I love Aveda, but their prices are too expensive for the small amount of product. WHY can't we get bigger containers???.. The containers do not increase in size and in fact, have decreased, yet the prices continuously increase. Awards and free samples do not compensate for the massive amount being charged. Aveda is a multi-million dollar company, so when will they stop being greedy and become more customer enlightened? Why can't they make 12 or 16-oz containers? They're charging $40 for 4 oz...WTH!! It's called gouging, just in case you didn't know the terminology. Shame on you Aveda for using lame excuses for your high prices.

One star is too much … One star is too much to give to this company. Placed a big order and paid for next day delivery and after 5 days from the order placed still no delivery. Contacted the customer service phone and whatup as no email address to contact directly and absolutely a disgrace. Even saying that they cannot contact the currier to check what happens as they have no contact directly Is it is the customers that need to chase ?? What a joke Never ever again will use Aveda

Poor company to deal with Poor customer service. No despatch email or any news about order placed 4 days ago. Tried to do live chat but it's unavailable. Nothing either from their courier (and I have checked spam/junk ). Unless you have signed up to an account it's very difficult to get any information about your order. Hopefully the goods will eventually get here otherwise its £80 lost.