I do wished I had read these reviews… I do wished I had read these reviews before placing my first an order online with Aveda. My experience mirrors that of many other people. When my order arrived there were missing items. I then used the WhatsApp process which isn’t very customer friendly. I had to chase a response and when eventually they did respond I was informed I would have to wait a further 5-7 days for my order, plus the free sample I had now ordered was unavailable. I won’t be using again. I was expecting so much more, especially from a product I’d perceived as being a luxury brand.

I love Aveda, BUT way too expensive I love Aveda, but their prices are too expensive for the small amount of product. WHY can't we get bigger containers???.. The containers do not increase in size and in fact, have decreased, yet the prices continuously increase. Awards and free samples do not compensate for the massive amount being charged. Aveda is a multi-million dollar company, so when will they stop being greedy and become more customer enlightened? Why can't they make 12 or 16-oz containers? They're charging $40 for 4 oz...WTH!! It's called gouging, just in case you didn't know the terminology. Shame on you Aveda for using lame excuses for your high prices.

Awful first visit as I was told my… Awful first visit as I was told my appointment was on Wednesday and not today (Monday 14th August). I confirmed date and time upon phone booking yet they got it wrong. Can’t book again incase same issue occurs again. Just disappointed.

Aveda is not using quality ingredients… Aveda is not using quality ingredients anymore. I am encouraging consumers to use your voice - speak out against toxic CHEMICALS in fragrance that is not regulated. Chemicals in fragrance are not regulated by the FDA. We can change this, but you must speak out NOW. Contact the Bureau of Consumer Protection, the FDA, the Personal Care Products Council, and anyone with authority to change the regulations on toxic chemicals being used in cosmetic products. We have tolerated this nonsense for too long. In response to Aveda's concern to help me - so many of us have reached out to you in regards to this very issue. Check all the review sites that have PICTURES of people with the horrific side effects of using your 'natural' products. Scabs, sores, irritated eyes, puffy face, even hair falling out! It's all laid out before your eyes, the pictures don't lie. The truth is right there. As someone who has used Aveda in it's very beginning, the toxic chemicals now used in it is no longer the same brand. You're selling lies, you're destroying the planet, you're damaging people's health and the environment. Why would you stand behind this?

I just ordered a $72 jar of Tulasara… I just ordered a $72 jar of Tulasara Firming Sleep Masque - and when I opened the jar, it looked like the product had been used - 1/3 of it was missing and there was no secondary cap under the jar lid. I routinely order this product - for years - and I've never had this happen. Trying to get it resolved but the chat is offline until 10 a.m. (doesn't say what time zone) and a return is a PITA. I will have to reorder the product, wait for it, then hope I don't get a bad jar again. I ordered direct from Aveda, as I always have, again, for YEARS. I have accumulated a lot of points over that time. This is so sad. I recommend this product to my friends and family all the time. How this situation is handled will determine if I continue to use it and recommend it. *Rather than go through the online return process, I called Aveda and they are sending a replacement jar - recommending I throw away the defective product.