I love Aveda, BUT way too expensive I love Aveda, but their prices are too expensive for the small amount of product. WHY can't we get bigger containers???.. The containers do not increase in size and in fact, have decreased, yet the prices continuously increase. Awards and free samples do not compensate for the massive amount being charged. Aveda is a multi-million dollar company, so when will they stop being greedy and become more customer enlightened? Why can't they make 12 or 16-oz containers? They're charging $40 for 4 oz...WTH!! It's called gouging, just in case you didn't know the terminology. Shame on you Aveda for using lame excuses for your high prices.

I do wished I had read these reviews… I do wished I had read these reviews before placing my first an order online with Aveda. My experience mirrors that of many other people. When my order arrived there were missing items. I then used the WhatsApp process which isn’t very customer friendly. I had to chase a response and when eventually they did respond I was informed I would have to wait a further 5-7 days for my order, plus the free sample I had now ordered was unavailable. I won’t be using again. I was expecting so much more, especially from a product I’d perceived as being a luxury brand.

Not honouring their terms and conditions of sale I was shopping on their UK website for Black Friday and there was an offer for a free gift (hair brush) after you purchase a certain amount. The offer was meant to last until end of 26/11 but for some reason when I tried to place the order in the afternoon, the offer expired and switched to something else, even though the free gift was showing as in-stock on their website. Tried calling them but was told the item is now out of stock and there's nothing they can do.

I called them many times they never… I called them many times they never picked up and I mailed them many times but they never responded.

Aveda Botanical & Beauty Salons are… Aveda Botanical & Beauty Salons are always a favorite. I have used almost all their hair products , especially their thickening serum , hair ol spray & everything in between … Wish the price point is a bit lower , so every woman can enjoy these awesome products