SOS DISASTROUS SERVICE SOS DISASTROUS SERVICE DISASTROUS EXPERIENCE !! Before the appointment I asked the hairdresser if a balayage was ok to my hair to avoid any damages . The stylist told me it was fine . I never asked for haircut but she insisted . Fine . Here is the result . I had straight and mid length voluminous hair before this traumatic experience. Almost 1300 aed for ruined , chewy , gummy hair + a completely butchered horrific haircut and disgusting grey/yellowish color . I am at loss for words . Saying I’m devastated is an understatement not to mention how much more I’ll have to spend in care for the next few months and the waste of time I spent growing my hair for years .

I posted on 23rd of December about poor… I posted on 23rd of December about poor customer services,missing order and no refund. Aveda responded with their standard reply as seen on other posts on TP, advising we contact them with Trust Pilot in subject box. Did this but still nothing, not even a reply. Obviously another scam to appear genuine. Avoid ordering at all costs

Very unreliable shipping Very unreliable shipping. They take the money but it takes over 7 days to get your products...if you get them. Shipping UPS should never take this long. The postal service is faster. Definitely will stop purchasing online. Horrible customer focus and order staus information on the website is highly suspect. Beware of ordering online!!!

Still no items - buyer beware Purchased items a week ago online, and nothing is shipping. Status has not changed, I've contacted customer service both via chat and by phone and no resolution. You cannot even cancel the orders unless you do it within 30 minutes of placing the order, which in itself is crap, since they aren't even shipping it out. Buyer beware! First and last order with this company! I'll be disputing any charges at this point through my payment company.

One star is too much … One star is too much to give to this company. Placed a big order and paid for next day delivery and after 5 days from the order placed still no delivery. Contacted the customer service phone and whatup as no email address to contact directly and absolutely a disgrace. Even saying that they cannot contact the currier to check what happens as they have no contact directly Is it is the customers that need to chase ?? What a joke Never ever again will use Aveda