Never again so disappointed They raised surprises in the product. I have used for years and years. They're making you buy it in a tiny little bottle of five ounces which I use in one Application. I'm so disappointed that they are not selling larger sizes. It is ridiculous and I've seen so many reviews that people are never gonna order to give. And I'm joining that I'm never, ever ordering it again. I'm so mad. I'm going to have to find another product. And i'm going to start doing my research Tonight and i'm finished with you

Very unreliable shipping Very unreliable shipping. They take the money but it takes over 7 days to get your products...if you get them. Shipping UPS should never take this long. The postal service is faster. Definitely will stop purchasing online. Horrible customer focus and order staus information on the website is highly suspect. Beware of ordering online!!!

Poor company to deal with Poor customer service. No despatch email or any news about order placed 4 days ago. Tried to do live chat but it's unavailable. Nothing either from their courier (and I have checked spam/junk ). Unless you have signed up to an account it's very difficult to get any information about your order. Hopefully the goods will eventually get here otherwise its £80 lost.

Still no items - buyer beware Purchased items a week ago online, and nothing is shipping. Status has not changed, I've contacted customer service both via chat and by phone and no resolution. You cannot even cancel the orders unless you do it within 30 minutes of placing the order, which in itself is crap, since they aren't even shipping it out. Buyer beware! First and last order with this company! I'll be disputing any charges at this point through my payment company.

I wish I could rate Aveda zero stars I wish I could rate Aveda zero stars. The customer service is TERRIBLE. They repeatedly shipped orders with missing items and they will not correct their mistakes. Phone calls with customer service are totally useless. There is never a response from written attempts to contact them. It’s so bad, I think they are intentionally working to anger and disappoint customers. I wish I had seen the many poor reviews before I ordered from Aveda. Lesson learned.