First order leaked in box (these things… First order leaked in box (these things can happen), company then sent out replacement order, when it arrived all 4 products wer between half way and three quarters full- no leakage on replacement order- they were actually sent out like this. Sent pictures over. Got refunded. Customer service dealt with issues efficiently but shocked that products wer dispatched from warehouse that was half empty

Had an amazing experience with Desiree… Had an amazing experience with Desiree and Benjamin at Easton Aveda this Sunday. Aveda prices increase constantly but their well educated staff it’s what makes me go back to the store. I learned so much from Desiree and Benjamin this time. They’re both very friendly and genuine people. Just educating me on my skin care and not pushy at all about purchasing their products.

I do wished I had read these reviews… I do wished I had read these reviews before placing my first an order online with Aveda. My experience mirrors that of many other people. When my order arrived there were missing items. I then used the WhatsApp process which isn’t very customer friendly. I had to chase a response and when eventually they did respond I was informed I would have to wait a further 5-7 days for my order, plus the free sample I had now ordered was unavailable. I won’t be using again. I was expecting so much more, especially from a product I’d perceived as being a luxury brand.

One star is too much … One star is too much to give to this company. Placed a big order and paid for next day delivery and after 5 days from the order placed still no delivery. Contacted the customer service phone and whatup as no email address to contact directly and absolutely a disgrace. Even saying that they cannot contact the currier to check what happens as they have no contact directly Is it is the customers that need to chase ?? What a joke Never ever again will use Aveda

I called them many times they never… I called them many times they never picked up and I mailed them many times but they never responded.