Very unreliable shipping Very unreliable shipping. They take the money but it takes over 7 days to get your products...if you get them. Shipping UPS should never take this long. The postal service is faster. Definitely will stop purchasing online. Horrible customer focus and order staus information on the website is highly suspect. Beware of ordering online!!!

Never again so disappointed They raised surprises in the product. I have used for years and years. They're making you buy it in a tiny little bottle of five ounces which I use in one Application. I'm so disappointed that they are not selling larger sizes. It is ridiculous and I've seen so many reviews that people are never gonna order to give. And I'm joining that I'm never, ever ordering it again. I'm so mad. I'm going to have to find another product. And i'm going to start doing my research Tonight and i'm finished with you

Not honouring their terms and conditions of sale I was shopping on their UK website for Black Friday and there was an offer for a free gift (hair brush) after you purchase a certain amount. The offer was meant to last until end of 26/11 but for some reason when I tried to place the order in the afternoon, the offer expired and switched to something else, even though the free gift was showing as in-stock on their website. Tried calling them but was told the item is now out of stock and there's nothing they can do.

First order leaked in box (these things… First order leaked in box (these things can happen), company then sent out replacement order, when it arrived all 4 products wer between half way and three quarters full- no leakage on replacement order- they were actually sent out like this. Sent pictures over. Got refunded. Customer service dealt with issues efficiently but shocked that products wer dispatched from warehouse that was half empty

Its more like what didn't go wrong Its more like what didn't go wrong. Trying to redeem point to make a purchase but the codes they provide are too long and can't not be used. Unqualified rep Raven was useless and their entire website. What's the point of accumulating points if you can't use them. Aveda customer service is at its worst, they're a bunch of i d i o t s!!! Don't bother using their products or website