Dreadful customer service After several long phone calls, I was finally offered a refund of 20% off my order, that was originally offered by Aveda as a first time purchaser. The discount was not applied as I had samples in my basket and so that apparently negated the offer. Problem was, I did not add these samples, Aveda did, and there was no way I could remove them! After 3 long phone calls, the woman FINALLY agreed, "as a goodwill gesture" to refund the 20% (and only after I told her to cancel the order immediately). My order of £154 should have meant a 20% refund of £30.80. What I have actually received is just £23.10. There is no point trying to call again, it was like banging my head on a brick wall. Needless to say, I will not recommend or buy from the company (or indeed Estee Lauder) again. The items will be returned as soon as they arrive. Dreadful customer service - and I wish I had read the reviews here before I started this waste of time debacle. UPDATE: Despite Aveda asking me to contact them by email, which I have, it's clearly just a ploy to make them LOOK like they care about customers. No reply whatsoever...

Aveda is not using quality ingredients… Aveda is not using quality ingredients anymore. I am encouraging consumers to use your voice - speak out against toxic CHEMICALS in fragrance that is not regulated. Chemicals in fragrance are not regulated by the FDA. We can change this, but you must speak out NOW. Contact the Bureau of Consumer Protection, the FDA, the Personal Care Products Council, and anyone with authority to change the regulations on toxic chemicals being used in cosmetic products. We have tolerated this nonsense for too long. In response to Aveda's concern to help me - so many of us have reached out to you in regards to this very issue. Check all the review sites that have PICTURES of people with the horrific side effects of using your 'natural' products. Scabs, sores, irritated eyes, puffy face, even hair falling out! It's all laid out before your eyes, the pictures don't lie. The truth is right there. As someone who has used Aveda in it's very beginning, the toxic chemicals now used in it is no longer the same brand. You're selling lies, you're destroying the planet, you're damaging people's health and the environment. Why would you stand behind this?

One star is too much … One star is too much to give to this company. Placed a big order and paid for next day delivery and after 5 days from the order placed still no delivery. Contacted the customer service phone and whatup as no email address to contact directly and absolutely a disgrace. Even saying that they cannot contact the currier to check what happens as they have no contact directly Is it is the customers that need to chase ?? What a joke Never ever again will use Aveda

I posted on 23rd of December about poor… I posted on 23rd of December about poor customer services,missing order and no refund. Aveda responded with their standard reply as seen on other posts on TP, advising we contact them with Trust Pilot in subject box. Did this but still nothing, not even a reply. Obviously another scam to appear genuine. Avoid ordering at all costs

I wish I could rate Aveda zero stars I wish I could rate Aveda zero stars. The customer service is TERRIBLE. They repeatedly shipped orders with missing items and they will not correct their mistakes. Phone calls with customer service are totally useless. There is never a response from written attempts to contact them. It’s so bad, I think they are intentionally working to anger and disappoint customers. I wish I had seen the many poor reviews before I ordered from Aveda. Lesson learned.