I do wished I had read these reviews… I do wished I had read these reviews before placing my first an order online with Aveda. My experience mirrors that of many other people. When my order arrived there were missing items. I then used the WhatsApp process which isn’t very customer friendly. I had to chase a response and when eventually they did respond I was informed I would have to wait a further 5-7 days for my order, plus the free sample I had now ordered was unavailable. I won’t be using again. I was expecting so much more, especially from a product I’d perceived as being a luxury brand.

I love Aveda, BUT way too expensive I love Aveda, but their prices are too expensive for the small amount of product. WHY can't we get bigger containers???.. The containers do not increase in size and in fact, have decreased, yet the prices continuously increase. Awards and free samples do not compensate for the massive amount being charged. Aveda is a multi-million dollar company, so when will they stop being greedy and become more customer enlightened? Why can't they make 12 or 16-oz containers? They're charging $40 for 4 oz...WTH!! It's called gouging, just in case you didn't know the terminology. Shame on you Aveda for using lame excuses for your high prices.

Aveda is not using quality ingredients… Aveda is not using quality ingredients anymore. I am encouraging consumers to use your voice - speak out against toxic CHEMICALS in fragrance that is not regulated. Chemicals in fragrance are not regulated by the FDA. We can change this, but you must speak out NOW. Contact the Bureau of Consumer Protection, the FDA, the Personal Care Products Council, and anyone with authority to change the regulations on toxic chemicals being used in cosmetic products. We have tolerated this nonsense for too long. In response to Aveda's concern to help me - so many of us have reached out to you in regards to this very issue. Check all the review sites that have PICTURES of people with the horrific side effects of using your 'natural' products. Scabs, sores, irritated eyes, puffy face, even hair falling out! It's all laid out before your eyes, the pictures don't lie. The truth is right there. As someone who has used Aveda in it's very beginning, the toxic chemicals now used in it is no longer the same brand. You're selling lies, you're destroying the planet, you're damaging people's health and the environment. Why would you stand behind this?

I called them many times they never… I called them many times they never picked up and I mailed them many times but they never responded.

Still no items - buyer beware Purchased items a week ago online, and nothing is shipping. Status has not changed, I've contacted customer service both via chat and by phone and no resolution. You cannot even cancel the orders unless you do it within 30 minutes of placing the order, which in itself is crap, since they aren't even shipping it out. Buyer beware! First and last order with this company! I'll be disputing any charges at this point through my payment company.