Never again so disappointed They raised surprises in the product. I have used for years and years. They're making you buy it in a tiny little bottle of five ounces which I use in one Application. I'm so disappointed that they are not selling larger sizes. It is ridiculous and I've seen so many reviews that people are never gonna order to give. And I'm joining that I'm never, ever ordering it again. I'm so mad. I'm going to have to find another product. And i'm going to start doing my research Tonight and i'm finished with you

Very unreliable shipping Very unreliable shipping. They take the money but it takes over 7 days to get your products...if you get them. Shipping UPS should never take this long. The postal service is faster. Definitely will stop purchasing online. Horrible customer focus and order staus information on the website is highly suspect. Beware of ordering online!!!

First order leaked in box (these things… First order leaked in box (these things can happen), company then sent out replacement order, when it arrived all 4 products wer between half way and three quarters full- no leakage on replacement order- they were actually sent out like this. Sent pictures over. Got refunded. Customer service dealt with issues efficiently but shocked that products wer dispatched from warehouse that was half empty

I just ordered a $72 jar of Tulasara… I just ordered a $72 jar of Tulasara Firming Sleep Masque - and when I opened the jar, it looked like the product had been used - 1/3 of it was missing and there was no secondary cap under the jar lid. I routinely order this product - for years - and I've never had this happen. Trying to get it resolved but the chat is offline until 10 a.m. (doesn't say what time zone) and a return is a PITA. I will have to reorder the product, wait for it, then hope I don't get a bad jar again. I ordered direct from Aveda, as I always have, again, for YEARS. I have accumulated a lot of points over that time. This is so sad. I recommend this product to my friends and family all the time. How this situation is handled will determine if I continue to use it and recommend it. *Rather than go through the online return process, I called Aveda and they are sending a replacement jar - recommending I throw away the defective product.

Not honouring their terms and conditions of sale I was shopping on their UK website for Black Friday and there was an offer for a free gift (hair brush) after you purchase a certain amount. The offer was meant to last until end of 26/11 but for some reason when I tried to place the order in the afternoon, the offer expired and switched to something else, even though the free gift was showing as in-stock on their website. Tried calling them but was told the item is now out of stock and there's nothing they can do.