I have no quarrel with the machine… I have no quarrel with the machine itself. It seems well made and well designed - for a stairwell going from a first floor to a second floor. It is totally inappropriate for a basement stairwell however. Basement stairwells typically have heavy woodwork around the doorway, woodwork that gets in the way of the swivel mechanism. I have figured out how to cope with it but not until I creamed my arthritic knees more times than I care to count. If you are in an older house with substantial woodwork around your basement door, please consider another Bruno model (unless you have a short inseam in which case there will be no problem whatsoever). If you need a chair lift for something other than a basement stairwell, I think you will be quite happy with this Bruno model. Just watch out for the excessive woodwork of an old house!

bruno keeps condo lower level accessible the bruno stairlift works well and is very helpful to me. the a-4 access salesperson, brian chambers, visited us and was knowledgeable. we waited over two weeks for installation, and a-4 did not call--keep the customer informed! finally a call came announcing a cancellation and install soon followed, expertly done by jay from a-4.

Couldn't be happier from start to finish. Frank Felice and the installers Dave and Eric were great from start to finish. Frank took his time to answer all our questions regarding the stairlift and communicated with us throughout the process. Dave and Eric were professional, courteous and diligent on the installation. They took the time to ask our opinion during the process and explained very simply how to operate the stairlift upon completion. My mother-in-law is very comfortable using it which was important to us. Thank you, Frank, Dave and Eric. Bob and Chris Angie

Doug was fabulous to deal with from the… Doug was fabulous to deal with from the initial phone call we made to the final check of the Bruno stairlift! He responded quickly and the lift was installed within days of signing a contract. He and his team adjusted everything perfectly for my tall height so getting on and off is very comfortable for me. Doug is a pleasure to deal with and I highly recommend having him address all your independent living needs.

Great overall experience from sale to installation to product use Sales process was easy and not pushy. Installation date was prompt. Installation was great. The person who did it was meticulous and it was a painless experience. The chairlift is proving to be invaluable.