We are a small family business and … We are a small family business and depend on a lot more than servers in the sky for our two eCommerce stores. Support for the day to day needs we have as non technical owners is critical. Over the years I have yet to wait very long for a response and a solution to my issue. Often, my questions or problems might seem simplistic but to us they are major. Support always comes though with a solution and a smile.

They've outgrown their company structure They don't have a communication process internally. Management is not available for consultation or engagement. The support department is not consultative, will send you nasty emails regarding support you are PAYING FOR and then not see that you called into resolve it and continues to send you nasty emails. 5 years ago they were wonderful to work with, 2016 has not been a pleasant experience. I'm out.

Great hosting company! These guys are knowledgeable and take the time to understand customers' needs. Hosting is reliable and the technical support team goes the extra mile.

Best Customer Service in the Hosting Business Time and time again the Applied Innovations team delivers outstanding customers service and tech support. They make provide peace-of-mind -- and that's valuable.

Very professional and competent. Very professional and competent