Excellent experience Everyone in the office from the lovely ladies at the front desk, the phlebotomists, the ultrasound techs, nurses and doctors - we’re all AMAZING. If you’re visiting the office you’re likely there often and they make you feel welcomed and like family. I worked with Doctor Melzer-Ross. She is soft spoken, honest, and makes you feel very comfortable. My husband and I had lots of questions and she was patient in answering all of them. I can not recommend this office enough.

13 years ago dr grazi helped in the… 13 years ago dr grazi helped in the blessing of being our twin girls and 13 years later he helped in making my wife pregnant again with another set of twins that were frozen for 13 years… what a blessing

Awkward and Aloof (Bay Parkway, Brooklyn) The experience is already not a dignifying one for a man on top of being a stressful personal matter to boot. The young women at the front desk came across as inconvenienced and flat-out rude. Customer service is nil, and considering the very personal, sensitive, and intimate circumstances for families, respect shouldn't be an afterthought. At one point, my wife couldn't stop sneezing and asking and thanking one of the young ladies for tissues seemed to be an inconvenience, as there was no acknowledgement. Without even making eye contact, a tissue box was held in front of me and quickly placed back on her side of the plexiglass. Then there was the very strange arrangement and experience I had when my name was called. These details will remain private and I will gladly share them with the clinic if anyone were to reach out.

Highly Recommend I have waited a year to leave this review. My husband and I had been to a fancy Manhattan-based clinic. It felt like a factory or assembly line. While it was a difficult decision to switch, have never regretted the choice. I highly recommend Genesis . Dr. Chiware was my doctor and if I ever choose to have another child, I will specifically ask for her care. While the Genesis Brooklyn Office isn’t sparkling and new, the team from the front desk to the doctors are very professional and very attentive. They serve a diverse community and are well trained and have good people skills. Our doctor, Dr. Chiware, was, and continues to be phenomenal! She made herself available, answered all her questions, was very professional, of course, but very up-to-date in her field. She managed her entire IVF process, including the planning and changes to our plans, and the implantation, which is the trickiest part. I was pregnant from the first implantation and now I have a healthy baby.

Good and positive experience All I can say I had an amazing and positive experience. Dr. Kotlyar helped us get pregnant . He explained everything very clearly and he was just amazing. Everyone at the clinic were helpful and caring. If you want someone with knowledge use them!