Not pleased over here. Initially, I loved my glasses & this company seemed pretty good, but quickly my new glasses began to develop scratches on the lenses. The company ‘says’ the lenses are ‘scratch resistant’, but they didn’t seem to be resistant at all & I am careful with my glasses, as I want them to last! Upon reaching out to support within a year of purchasing my glasses, they said they only have a 30 day warranty, so pointed me to replacement lenses. They offer the ‘we’re so sorry’ commentary, but only have the one solution, which will cost more than my glasses originally cost. Furthermore, no response for a week to my support ticket, citing my email was faulty. This company has communicated with me via this email from day one, but now they can’t reach me? Customer service is a lot of lip service, in my opinion and the business model is to literally give away their frames, say they have tough lenses for ‘free’ and when you have an issue with said lenses, suggest you just buy more glasses, instead of repairing what you have. Although the frames are nice, different and attractive, the lenses are not great and customer service is lame.

This was a wonderful experience for me This was a wonderful experience for me. I'm super picky about my frames and Dayana was a tremendous help. I set an appointment with her and I told her ahead of time the frames I was interested in. Through a Zoom call, she showed me the frames and tried them on for me. She was able to see the shape of my face, asked me some questions and guided me towards picking the perfect frame!! I'm so pleased- it's like shopping with a friend who will give you honest feedback.

Great product and great service Great glasses selection, easy ordering, super helpful and easy with a return. Will order from them again in the future!

I am thrilled to share my exceptional… I am thrilled to share my exceptional experience with Hip Optical. Finding the perfect pair of glasses can be a daunting task, but Hip Optical has managed to combine fashionable designs, quality materials, and affordability, all while providing top-notch customer service. My recent purchase of a $99 pair of glasses, complete with thin lenses, Anti-reflective, and anti-scratch coatings has been nothing short of a revelation. They were made and shipped the day I ordered it. First and foremost, the selection at Hip Optical is truly impressive. With a wide range of styles, colors, and shapes, there is something to suit every face and personality. I was delighted to find a pair of glasses that not only looked great but also felt comfortable and lightweight. The quality of the frames exceeded my expectations, and they exude a sense of durability and sturdiness that is difficult to find at such a reasonable price point. The inclusion of thin lenses in my $99 purchase was a welcome surprise. As someone with a relatively high prescription, I have often faced the dilemma of having to pay a premium for thinner lenses. However, Hip Optical has made it their mission to provide an affordable solution without compromising on quality. The lenses in my new glasses are clear, distortion-free, and light, making them a pleasure to wear throughout the day. Furthermore, the customer service at Hip Optical is commendable. From helping me select the perfect pair of glasses to ensuring a seamless purchasing process, the staff was attentive, knowledgeable, and genuinely invested in my satisfaction. The overall experience was efficient and hassle-free, which I greatly appreciated. In conclusion, Hip Optical has won me over with their stylish designs, outstanding quality, ready next day and unbeatable prices. The value that they offer, particularly with the inclusion of thin lenses in their $99 glasses, is truly unparalleled. I wholeheartedly recommend Hip Optical to anyone in search of fashionable eyewear that doesn't break the bank, and I will undoubtedly be a returning customer for years to come.

I LOVE glasses I LOVE glasses! So to say I was thrilled to discover a new online establishment to peruse in search of some cutting edge merchandise would be an understatement... Hip Optical offers prices that are wallet friendly; and the frames are Absolutely STUNNING! Additionally, my prescription (which are progressive lenses) is PERFECT!!! And the compliments abound♡ THRILLED--