DO NOT USE IF OVERSEAS Order placed for 36 balls of yarn.. received order confirmation quickly and despatch email. However, I have been unable to track my package, and delivery only contained NINE balls of yarn in a small bag. I spent over £200 and am missing 27 balls… no response from customer service is NOT helping! Will not be using again and if still no response by end of the day, I will be taking this further to get my money back 👎 DO NOT USE

First time placing an order First time placing an order. My order was not processed or shipped in the indicated time frame and so it was unclear whether it arrive on time. I had to place a second order and pay for expedited shipping. When I reached out to the company, they apologized for my experience and refunded the cost of the expedited shipping.

I love my new interchangeable Radiant… I love my new interchangeable Radiant Tunisian Crochet Hooks set do much that I bought a second set for more crochet possibilities. They are smooth and strong. The yarn just glides on them perfectly no snagging. The shipping was fast and the customer service is excellent.

I love this company I love this company. My orders always arrive promptly and correctly and I'm always informed on the progress of my order. Their yarns are beautiful and their bare yarns are wonderful to home dye with. I look forward to their magazine issues as well, so full of inspiration, information, and wonderful patterns. You can't go wrong ordering from them.

Overall not a pleasant order I waited more than 48h before receiving my order confirmation or seeing my order in the order tab in my profile. A bit stressing when it is your first order with we crochet. The delivery time was reasonable for Australia. The yarn ordered was nice. However some of the yarn ordered were full of knots! 3 knots for a 100m skein is unacceptable.