I ordered more than 10 items from them I ordered more than 10 items from them. Everything was OK until today! I received a damaged item, so I emailed them with pictures. At first they were willing to help and take responsibility for their mistake b Which bad packing and no fragile sticker on the shipping box. The moment they knew that I don't live in the USA they just sold me like I am not human. I give them credit for the refund. Now who is paying for international shipping inbound and outbound? Me! $60

Overall I am satisfied with them I ordered two number-paintings (within 2 years) and one scratch painting a few months ago. Everything went well, the products arrived on time, I received products and accessories that correspond to the description. The scratch painting arrived folded and beacuse of this was a little creased. The customer service was helpful and friendly, they sent me another one. Unfortunately, it also arrived rolled up, but in principle it is not their fault, an external company does the packaging at an external site. For the second time, I received a discount coupon. Overall I am satisfied with them.

hobbystories Nice store to buy from, really liked quality of canvases and brushes. Would definitely order here again!

Wonderful kits for affordable price I ordered custom diamond painting kit in the beginning of autumn to deal with my flowing depression. It took about 3 weeks to be delivered to Prague. The package was neatly packed, the kit had everything I need. I started right after and couldn’t move away from embroidery, this is so meditative and addictive! Thank you guys! Díky!

Terrible experience, avoid. Paid for express shipping - took a month. Canvasses arrived on terrible quality material and worst of all they put on the wrong picture. We ordered 2 pictures of our dog and they sent 2 of the same pictures of a random person. Sent an email to their support but I doubt I’ll get a refund. Don’t want my original pictures printed as the material quality is so poor. Never again.