I also purchased a heat press I also purchased a heat press. Upon setting up the machine it never came on. I tried different sockets but to no avail. I contacted customer support but never actually talked to a person. Only emails which were answered between 1:00 and 2:30 in the morning. They are giving the run around. They are stating that I need to ship it back at my expense which is totally unacceptable. This has been going on since early September. So I would advise that you look elsewhere to purchase a heat press

DO NOT BUY!!!!! First of all, the paper is too big for my printer. Secondly, the ink runs. Last, but certainly not least it so hard to separate the paper from the protective film. I wasted my money and I'm so upset and frustrated.

Frustrated, no customer service I purchased a $250 heat press which came with a gift of $40 of vinyl. I purchased on July 11th. I received the vinyl in 2 shipments on the 18th and 20th. I have not received the heat press as of the 24th. They stated to contact 2 days after delivery date if not received. I contacted them several times via email, showing the info from the delivery carriers, there are 3. They recommended I contact my neighbors or family because it shows delivery after their logistics investigation. I asked if it was delivered via FedEx or UPS. They sent 2 separate emails that were an automated response that they could not help and to contact my local post office. However the order was sent using a carrier, not the post office. They would not tell me which carrier to contact. I understand $250 isn't a big deal for them but it's a large purchase for me. I know it has not been delivered: we live in a gated area, I was home all week, my neighbors know me and would bring items over if delivered to the wrong address... Completely frustrated with lack of customer service, unable to actually talk to anyone other than via email! Disappointed because I like their vinyl but will not purchase from them again if not resolved.