I ordered a kit in Feb I ordered a kit in Feb - they sent a cheap ring. I have been emailing constantly. they offered me a refund of $9 which was a third of what I had paid - all they could afford. Then keep telling me they are sending it and to be patient. I have accused them of scamming people but they don't care. Strange that there only seems to be one customer service person called Irish.

I purchased this to have a craft to do… I purchased this to have a craft to do while my mom was in surgery and recovering. This was a relaxing thing to do. As a first timer since I was young to complete a latch hook kit, I must say it was fine for a beginner. It's truly a cute pillow and the backing is super soft. The size makes a very nice throw pillow. All in all I would totally recommend it.

I ordered my first kit without any… I ordered my first kit without any issues, it was fast delivery and was very happy. This time, when I ordered, I was charged double. I claimed through PayPal and waited over a week as they never answered them or me. That was settled and I have been waiting two weeks now for my kits and tracking still says awaiting shipping. I sent an email and heard nothing back. I am extremely disappointed as they are Christmas presents I want to do throughout the year and I paid a lot of money for.

I wish I had read the reviews... I wish I had come on here to read the reviews before ordering. Placed the order in February for a birthday in March, everything looked fine it was dispatched and tracked. However, what arrived was some Jigsaw. Emailed the company to question and was told that this was a "Gift" and my order would be on the way. Kept emailing and keep getting the party line of "Please bear with us as we wait for the communication from the delivery team". I asked for a refund in June and was offered only $7.00 (about £5) or a voucher for 20-30% off. I refused that, then was offered $11 (About £8) and that I could keep the item (What item!!) Refused this as I had paid £30.00. Now into November, still no item, no refund. I genuinely think this company is a scam.

Easy pillows I ordered 3 pillow kits. I received all of them. The latch material is already sewed to a satin backing. It has a zipper. When you finish the latching, you buy a 16 x 16 inch pillow stuffing and insert through zipper, zip up and fluff. Great pillow kits.