Great customer service Had another great order pickup last week. The staff are friendly and helpful. The guys always help me load my ammo purchase into my vehicle, thank you Shane, Jason, and Rich!! Looking forward to another order this week .

Ammo prices were decent/bait and switch Ammo prices were decent, plus free shipping. Ordered knowing they said it would take 10 days to ship. It was 3 weeks and I emailed them and received a reply that ammo was being shipped. Shortly thereafter I received a tracking number. Upon receiving my ammo the picture showed in a wooden crate and sealed metal can inside. I received a beaten up box that was highly taped. Opened the box and all of the boxes inside were crushed, broken, and ammo everywhere. When I inquired about the bait and switch I was told I paid for the ammo not the crate, or metal box. Just be careful when ordering, read what ever description they have. Bait and switch

I was told 10 business day lead time I was told 10 business day lead time. Today is 10 business days and I can't get a status update. They just keep saying 10 business days. I'll give it a few more days, then I'm submitting a chargeback with the CC company. Update: I ordered on 9/7/2021. I called and texted repeatedly on 9/22/2021 and finally found out they didn't even have the ammo in stock anymore. Now I'm waiting for a refund, if I could give zero stars I would.

Order Not Shipped 1 Month After Placing It *Updated* I placed an order on 20 Aug understanding that Steel City had increased their lead times to 10 business days (info from their website). Only problem is it is now 20 Sep and I still have not received my order. Between then and now I've attempted to contact them through email, phone, and text but received no response at all. Order status says "Processing" on their website. If they're still waiting on a shipment of ammo to be able to fulfill my order, then cool, I get it. Unfortunately I can't actually get any update because it's impossible to get in contact with anyone over there. If they ever do contact me I'll try and update this review but right now I'm contemplating if I should call my bank and claim fraud for the charge on this order. *Update: I was finally able get in contact with the company via Facebook and they shipped out my order the next business day. It arrived 3 days later. Apparently there was a safety recall of the ammo I originally ordered (ZSR) so they substituted a different brand (Wolf) with my approval. Upgrading to 4 stars since they took care of me, but can’t swing 5 due to the difficulty in getting in contact with the company.

Great customer service!! I would like to start of by saying this company has some of the best customer service there is, I placed my order alittle less than a week ago, I had emailed them asking when it might ship and they quickly got back to me saying they will get it out as soon as possible and were very friendly. I would 100% recommend this company to anyone. Not only are they a great company they have great prices to go along with that. Thank you guys!