Love MaestroQA! The tool is excellent, support is fast, and MaestroQA will be our preferred peer review tool for the foreseeable future.

MaestroQA has completely changed the game. MaestroQA has completely changed how we think about grading quality interactions. It's so easy to get stuck in the rut of grading tickets with yes/no/NA answers which creates ineffective coaching conversations. MaestroQA opened up new possibilities for grading and coaching effectively with their checkbox feature. They also challenged us to look at the experience as a whole by tracking non-scoring criteria. Their tool has allowed us to track quality trends within our team, calibrate effectively on the beautiful customer experience, and rethink the way our agents approach a customer interaction. Their pricing model is extremely fair and you really do get what you pay for with this tool, especially since you can try before you buy (which comes with dedicated support to ensure you're getting the most out of the tool). Not only has it made my job easier by simplifying my workflow, its enhanced the Agent experience with quality monitoring, changed our perspective, and ultimately will lead to higher NPS and CSAT scores. I'm really excited to see MaestroQA grow and evolve, they've been extremely responsive to all our feedback requests along the way. This tool really is amazing and they truly provide a beautiful customer experience for their clients.

The best QA platform on the market! I have been fortunate enough to go through the onboarding process twice with Maestro at two different companies. They make the onboarding process easy and are always available to answer questions and ensure your needs as a business are met. With MaestroQA, we have been able to maximize efficiency, give our team back hours of time per week, and save time on building reporting. I love how it integrated seamlessly with Zendesk, and some of our other tools.

More than just a QA tool! Our experience with MaestroQA has been wonderful! Any questions or concerns we had, either with features or the package we have, have been immediately addressed by Vasu and/or Domenic. In addition to being an easy-to-use platform, Vasu and Domenic have been beyond helpful with suggestions for our scorecards. Since this was a completely new process for us, we were starting from scratch, and they shared great insight on how best to track our customer support reps' quality. While they may be a business, they are also people who care about the success of their customers.

Working with MaestroQA has been awesome… Working with MaestroQA has been awesome because we can rely on the solutions and when we have questions, the support team always responds to our inquiries promptly. Will definitely recommend!