My first experience dates back to 2005 My first experience dates back to 2005, in person. This place is a fish keeper's dream store. Wall to wall of inventory, clean tanks and friendly staff. Online experience was great, especially considering how fast they packed and shipped my order.

Received Damaged Goods Ordered a jar of Kent R/O Marine powder. Jar arrived completely opened and spilled into the box. I sent an email with a picture of the spilled contents to customer service. I was told by the CS supervisor that "the contents were still perfectly usable". I was offered a refund which was never issued. I will not recommend this online store to anyone.

Life long customer here, they've earned it. Great store. Their customer service reps are always helpful, down-to-earth and know their stuff. I love when a company gets the one-human-being-talking-to-another thing right. Great people. The selection, products, and prices are great, and while shipping can sometimes be a bit slow (though not unreasonable), they always take the care to pack their goods expertly. They are also honest about backorder times, any delays, and get in touch about any problems, which I really appreciate. Lifelong customer here.