Horrible customer service The buyers and sellers on the site are fantastic, customer service/support is a different story. I placed an order with the referral credit they give you and the order got canceled. I did not get that credit back as I should have. When I placed my next order, my card got charged. I contacted support to find out about the credit/charge. I was told they gave it back to me, but they will not show me the proof I requested and the charge is still on my card. After that, they have been nonresponsive to any follow up. Extremely disappointed in what was originally a great experience.

They unintentionally discriminate… They unintentionally discriminate against older sellers because 1) they have cool offers and ideas but need to build in longer deadlines..I've yet again missed out on Earth Day offers despite having sold on preloved since the1990s! 2) they should have £3 not £1 starts 3) endless streams of emails yet thexsoftware isn't intuitive and better AI is badly needed on it 4)it is tiring to stand for 2 hours and not sell but still i need to do a giveaway..Nice buyer's on there...except they don't buy. Tribal shopping and personality selling is hard to do and older sellers have so much to offer too. I currently preloved clothes and my stock is good preloved and it suddenly doesn't sell on this platform. Ethically we should be incentivising the young 'uns who are private non reseller members to buy preloved for a measly quid, surely? The planet’s in dire trouble. I cannot move on good used clothes. And the actual app itself is unstable, crashes a lot and far too slow. Smart phone is better. All in all a shame. They only had to streamline the socials and interlinking better and weed out the freebieheads! I'm 52 and have worked hard to master it all but after 8 hours of earning about a quid each 2 hours, I'm going to change category because I need a new tribe! I did try.

Great site Great site I love 'goodgollymissholley' and several other sellers. Great value and always get a great deal would highly recommend

Shocking company Shocking company, even worse support team can see why they don’t have a contact number as they don’t know what they are doing

Bought two clothing items Bought two clothing items. One stunk of cig smoke the other had Stains. Both items were supposedly prestige condition. Notwhat I came for.