Exceeds expectations. Hunt A Killer is an excellent subscription service for the crime solving fan. The realistic pieces of 'evidence,' including online links and great storytelling exceeds expectation. I've had questions that are promptly answered by a real, live person. The only drawback is that they use DHL for shipping at times and my box doesn't arrive on time. We did 3 mysteries and they were fantastic!

So much fun So much fun! Definitely engaging and immersive and in my opinion, worth the price! Only thing keeping me from a 5 star review is that they use DHL which never arrives on time and sends me a 'delayed' message literally every package and that I feel like the first season I did needed flushed out. But definitely an A+ experience! Can't wait for the next season!

Perfectly Challenging Such a fun way to engage actively in something for those that want to "do something" and feel accomplished, but don't necessarily want to get out of the house. Just the right level of challenging to keep you interested, and feel satisfied when you solve something! Found ourselves really getting into the story and the various characters, thanks to the vivid details picked up along the way through various pieces of evidence and trinkets!

Customer service is nonexistent I purchased a gift card-granted it got lost in our house, so it was a long time ago. But, when I tried to redeem it on the website, it wouldn't work, so I emailed asking if there was anything I could do, or if it wasn't valid any longer. That was on September 13th, and the only response I've gotten was an automated message saying they're 'a few days behind'. It's October 11th. I would have completely understood if they said it had been too long and the care was no longer redeemable, but the complete refusal to provide customer service is an interesting choice.

Ruined Trust in the Company I have been playing this game for years and loved it. Lately, not so much. I've been charged and no box has been received, I sent messages that went week+ with no answer, and when I got an answer, some weird run around. Finally, after months of this, got them to say they are doing away with their subscription plan and going with the single box games. So between their lack of communication, missing 2 boxes, and the issues I have seen from others, this company has lost my trust.