Didn’t receive my order (UPDATE) So I’ve made an order for the product and all seemed well. I got the tracking code which updated regularly and everything went fine until the end. Apparently the package “arrived” at the destination with a signature, despite the cameras showing no delivery that day at all. I’d appreciate any possible support regarding this matter. UPDATE: Everything has been resolved and I got my product, the quality is perfect and it was worth every penny, I may even make a return in the future for more similar products.

Good quality dakimakura The shipping was in a good timeframe. Packaging held up well, the pillow and pillowcase were fine. Print quality of the pillowcase is excellent and the material feels silky smooth. I'm also amazed at the quality of the inner pillow. Definitely a worthy buy.

10/10 would buy from again Revived the cover in amazing condition and looked exactly how it did on the website! Great quality material and I’m sure I’ll order from these guys again soon.

Ghosted After Wrong Item (Updated) This is the 3rd time I've ordered from this company. Let's me set things straight, the pillows and covers are high quality... If you receive the right one. I was sent the wrong inner pillow (wrong filling and felt much cheaper). After reaching out to their "24/7" support, offering to send back the wrong item as per their own policy, they got back to me 2 hours later, asking for a picture of the wrong item, which I sent. It has now been 36 hours later and I am still waiting on any update. Their phone number doesn't work, they don't respond to Facebook messages, so the only avenue is email, for which they will not respond to. It is my hope that writing this review may get them to finally respond, otherwise I'll just have to ask for a refund through my payment method. Long review short: good quality, average processing time, terrible customer support and customer satisfaction *Update* After many days of waiting for responses (3 days for 1 and another 3 days for the 2nd) they have finally gotten back to me and informed me they would send a new inner pillow and to keep the old one as compensation. Once again, the quality is good and the shipping times are good, just hope you don't have to deal with customer service as it'll take days for a response.

Haven't received order. Haven't received order. I live in the UK so I can understand that it can take some time to be processed. I've also received another email that says they have finished processing my order. So have you sent it? I keep tracking the order on the website and it says it's been received in India. The tracking system on the website is confusing and very unclear, I would recommend you change it.