Mike Stemmer
GBBad Deal I received a new vanity with marble top and inspected per the instructions. Went to install marble vanity top a month later and noticed that the top had a crack where holes were drilled for the faucet. This wasn't noticed on the initial inspection because someone tried to hide the crack with some putty. The company now states that because this was noticed after the delivery, they are no longer responsible. This was not a delivery issue and someone from the factory purposely tried to cover up the cracked marble. I sent pictures showing the crack with some filler in the crack to hide the crack. Bad overall experience.
Peter Kay
GBStill waiting to hear about the delivery of my order… Ordered a piece of furniture on the 30th November with next day delivery. Apart from confirmation of order I have neither received anything or heard form the company, despite multiple e-mails.
April
GBBeware of this company Beware of this company. We ordered a 78" bathroom vanity at start of our bathroom remodel and upon receiving we checked inside the boxes and saw what we thought everything intact. Sadly we have learned the lesson of CLOSER inspection upon arrival and prior reading thoroughly online reviews. There was a hairline crack from end of the Carrera top to the sink hole which was not glaringly apparent BUT because this is a vulnerable area with marble is susceptible for cracks as mentioned by our contractor. He also states that this piece was in cardboard and covered with thin styrofoam and should have been packaged more sturdily. The company refused to acknowledge poor craftsmanship and I was out my money, period! Because we didn't immediately try to return or exchange, we were stuck with buying a completely new top. They offered to "sell" me a new top, but we went with a different local company and now have a beautiful counter top.
Lisa
GBOur marble vanity top arrived cracked Our marble vanity top arrived cracked, we've called several times, left message and email but no response. Do expect any customer service or if you like to waste your time go ahead.
Phillip
GBDo Not Buy from this Company! Do not buy from this company. I bought a vanity, vanity top and mirror. All were damaged. Company will not refund or send me new product because I missed their 2 day deadline. Mirror was shattered and frame deeply scratched. Vanity was deeply scratched. Vanity top was broke into 3 pieces. Terrible customer service!