I already did an investigation with… I already did an investigation with your clients and you are completely scammers. I bought a watch. After 3 days they canceled the order I had placed, saying that the bank had declined my purchase. It was a lie. They stole the money.

Do not order with these guys Do not order with these guys, they refuse to do any price match from their own website literally a day after order was placed.

I ordered a watch over a week ago I ordered a watch over a week ago. Never heard back from anyone. I'd paid for the expedited shipping and then once I realized that it was going to be a 7 to 10 day wait before they shipped it I said. Can we please cancel the order? They said no we can't cancel the order and they still haven't shipped it and I got an email just now saying. Please let us know if you want us to ship the watch. It will be another 7 to 10 business days before we can ship it. Definitely the worst customer service and company there is so I would definitely not recommend ordering anything from them.

Beware of this company Beware of this company. We ordered a 78" bathroom vanity at start of our bathroom remodel and upon receiving we checked inside the boxes and saw what we thought everything intact. Sadly we have learned the lesson of CLOSER inspection upon arrival and prior reading thoroughly online reviews. There was a hairline crack from end of the Carrera top to the sink hole which was not glaringly apparent BUT because this is a vulnerable area with marble is susceptible for cracks as mentioned by our contractor. He also states that this piece was in cardboard and covered with thin styrofoam and should have been packaged more sturdily. The company refused to acknowledge poor craftsmanship and I was out my money, period! Because we didn't immediately try to return or exchange, we were stuck with buying a completely new top. They offered to "sell" me a new top, but we went with a different local company and now have a beautiful counter top.

I am beyond upset with this company and… I am beyond upset with this company and the freight carriers they have contracted with. I bought a vanity on Jan. 28. The transport company called to make an appointment for delivery on 2/6. Then they called back and told me the shipper had suspended shipment. I called Luxury Living Direct and they told me they would resolve the problem. Their intermediary, Custom Companies (shipper), says Luxury Living Direct knows why they won't release my shipment. Now Luxury Living won't take a call ("leave a message") or email me back. The customer service rep "Ella" has a "out of office" message. Are these people going bankrupt or what? Meanwhile, my vanity sits on a truck in Houston and my 86 year old mother waits to move into a house.