Cautiously optimistic … Paid for expedited shipping 2 weeks ago. Still nothing. *IF* I get a response from them, it’s a generic copy/paste. Hopefully the watch shows up, as it was a great deal. Otherwise, I’ll have to contact my card company for a chargeback. Laughable customer service. Proceed with caution, as some of the deals are almost worth the aggravation. But make sure you use a card company that has your back if something goes south.

Overall Happy with Purchase and Delivery My vanity arrived within the allotted time and appeared to be in good condition. We took photos of the boxes upon delivery. We did not open it right away due to delay issues in our renovation process. When the time came to install the vanity everything looked good except the backsplash was broken in half. We were so glad the countertop was intact because the time limit for replacement/refund had expired. I simply went to a local home improvement store and purchased marble tile and had it cut and installed and it looks great. The vanity looks awesome, love the extra drawers.

Very Satisfied Customer I ordered a 72'' Caroline Vanity , Carrera double sink top and Mirror on August 14,2020. I spoke directly to a salesperson by the name of David. He was very helpful and a pleasure to do business with.The items arrived within the expected time of delivery. I was concerned about damage during shipment but there was none! My contractor and i were extremely pleased with the quality of the construction. All solid wood, no veeners and extremely well put together.I highly reccommend Luxury Living Direct and plan on ordering from then again

I am beyond upset with this company and… I am beyond upset with this company and the freight carriers they have contracted with. I bought a vanity on Jan. 28. The transport company called to make an appointment for delivery on 2/6. Then they called back and told me the shipper had suspended shipment. I called Luxury Living Direct and they told me they would resolve the problem. Their intermediary, Custom Companies (shipper), says Luxury Living Direct knows why they won't release my shipment. Now Luxury Living won't take a call ("leave a message") or email me back. The customer service rep "Ella" has a "out of office" message. Are these people going bankrupt or what? Meanwhile, my vanity sits on a truck in Houston and my 86 year old mother waits to move into a house.

Do not order with these guys Do not order with these guys, they refuse to do any price match from their own website literally a day after order was placed.