Beware of this company Beware of this company. We ordered a 78" bathroom vanity at start of our bathroom remodel and upon receiving we checked inside the boxes and saw what we thought everything intact. Sadly we have learned the lesson of CLOSER inspection upon arrival and prior reading thoroughly online reviews. There was a hairline crack from end of the Carrera top to the sink hole which was not glaringly apparent BUT because this is a vulnerable area with marble is susceptible for cracks as mentioned by our contractor. He also states that this piece was in cardboard and covered with thin styrofoam and should have been packaged more sturdily. The company refused to acknowledge poor craftsmanship and I was out my money, period! Because we didn't immediately try to return or exchange, we were stuck with buying a completely new top. They offered to "sell" me a new top, but we went with a different local company and now have a beautiful counter top.

This company promised me a refund over… This company promised me a refund over a year ago and has yet to follow through on their promise. I have contacted them numerous times via email and phone, with ZERO response from them. I issued complaints with the BBB and California Attorney General and they even refused to respond to them as well. I have documentation of being promised a refund by two employees of their company, yet nothing has been received. I am floored that a company of this size will refuse to respond to customers. DO NOT BUY FROM THEM - they may have cheap prices, but you will pay for that if you ever have a problem with the merchandise. They are the worst company to deal with ever!!!! Save yourself the hassle and buy somewhere else

Still waiting to hear about the delivery of my order… Ordered a piece of furniture on the 30th November with next day delivery. Apart from confirmation of order I have neither received anything or heard form the company, despite multiple e-mails.

Think Again Before Proceeding I paid for expedited shipping so I could have the watch for a wedding I was attending. I order 2 weeks prior to the event, even with expedited shipping it took 3.5 weeks to arrive. What they don't tell you is it takes over 2 weeks for them to process the order. Also they DO NOT refund shipping even if it takes 3.5 weeks for an "expedited" delivery.

I am beyond upset with this company and… I am beyond upset with this company and the freight carriers they have contracted with. I bought a vanity on Jan. 28. The transport company called to make an appointment for delivery on 2/6. Then they called back and told me the shipper had suspended shipment. I called Luxury Living Direct and they told me they would resolve the problem. Their intermediary, Custom Companies (shipper), says Luxury Living Direct knows why they won't release my shipment. Now Luxury Living won't take a call ("leave a message") or email me back. The customer service rep "Ella" has a "out of office" message. Are these people going bankrupt or what? Meanwhile, my vanity sits on a truck in Houston and my 86 year old mother waits to move into a house.