I am beyond upset with this company and… I am beyond upset with this company and the freight carriers they have contracted with. I bought a vanity on Jan. 28. The transport company called to make an appointment for delivery on 2/6. Then they called back and told me the shipper had suspended shipment. I called Luxury Living Direct and they told me they would resolve the problem. Their intermediary, Custom Companies (shipper), says Luxury Living Direct knows why they won't release my shipment. Now Luxury Living won't take a call ("leave a message") or email me back. The customer service rep "Ella" has a "out of office" message. Are these people going bankrupt or what? Meanwhile, my vanity sits on a truck in Houston and my 86 year old mother waits to move into a house.

If you want to return an item they… If you want to return an item they charge you shipping back and forth, taxes, restocking fee. Ridiculous all the charges to return something, they take all the money and return nothing. Would never buy from them again.

Vanity as expected except for backsplash Delivery of vanity went well. We had a contractor install the vanity, plumb the sink sand hang the mirrors. Everything looked like the photos and looks great. Only issue we had was that the backsplashes that were delivered were 2 different thicknesses. One was 1/4” the other 1/2”. We ended up using leftover tile for a backsplash instead of dealing with waiting for returns since our contractor was ready to install.

I ordered a watch over a week ago I ordered a watch over a week ago. Never heard back from anyone. I'd paid for the expedited shipping and then once I realized that it was going to be a 7 to 10 day wait before they shipped it I said. Can we please cancel the order? They said no we can't cancel the order and they still haven't shipped it and I got an email just now saying. Please let us know if you want us to ship the watch. It will be another 7 to 10 business days before we can ship it. Definitely the worst customer service and company there is so I would definitely not recommend ordering anything from them.

This company promised me a refund over… This company promised me a refund over a year ago and has yet to follow through on their promise. I have contacted them numerous times via email and phone, with ZERO response from them. I issued complaints with the BBB and California Attorney General and they even refused to respond to them as well. I have documentation of being promised a refund by two employees of their company, yet nothing has been received. I am floored that a company of this size will refuse to respond to customers. DO NOT BUY FROM THEM - they may have cheap prices, but you will pay for that if you ever have a problem with the merchandise. They are the worst company to deal with ever!!!! Save yourself the hassle and buy somewhere else