April
GBBeware of this company Beware of this company. We ordered a 78" bathroom vanity at start of our bathroom remodel and upon receiving we checked inside the boxes and saw what we thought everything intact. Sadly we have learned the lesson of CLOSER inspection upon arrival and prior reading thoroughly online reviews. There was a hairline crack from end of the Carrera top to the sink hole which was not glaringly apparent BUT because this is a vulnerable area with marble is susceptible for cracks as mentioned by our contractor. He also states that this piece was in cardboard and covered with thin styrofoam and should have been packaged more sturdily. The company refused to acknowledge poor craftsmanship and I was out my money, period! Because we didn't immediately try to return or exchange, we were stuck with buying a completely new top. They offered to "sell" me a new top, but we went with a different local company and now have a beautiful counter top.
Bill
GBDo not order with these guys Do not order with these guys, they refuse to do any price match from their own website literally a day after order was placed.
Jason Canady
GBI ordered a watch over a week ago I ordered a watch over a week ago. Never heard back from anyone. I'd paid for the expedited shipping and then once I realized that it was going to be a 7 to 10 day wait before they shipped it I said. Can we please cancel the order? They said no we can't cancel the order and they still haven't shipped it and I got an email just now saying. Please let us know if you want us to ship the watch. It will be another 7 to 10 business days before we can ship it. Definitely the worst customer service and company there is so I would definitely not recommend ordering anything from them.
Mike Stemmer
GBBad Deal I received a new vanity with marble top and inspected per the instructions. Went to install marble vanity top a month later and noticed that the top had a crack where holes were drilled for the faucet. This wasn't noticed on the initial inspection because someone tried to hide the crack with some putty. The company now states that because this was noticed after the delivery, they are no longer responsible. This was not a delivery issue and someone from the factory purposely tried to cover up the cracked marble. I sent pictures showing the crack with some filler in the crack to hide the crack. Bad overall experience.
Ellen
GBVanity as expected except for backsplash Delivery of vanity went well. We had a contractor install the vanity, plumb the sink sand hang the mirrors. Everything looked like the photos and looks great. Only issue we had was that the backsplashes that were delivered were 2 different thicknesses. One was 1/4” the other 1/2”. We ended up using leftover tile for a backsplash instead of dealing with waiting for returns since our contractor was ready to install.