Mary Dix
GBOverall Happy with Purchase and Delivery My vanity arrived within the allotted time and appeared to be in good condition. We took photos of the boxes upon delivery. We did not open it right away due to delay issues in our renovation process. When the time came to install the vanity everything looked good except the backsplash was broken in half. We were so glad the countertop was intact because the time limit for replacement/refund had expired. I simply went to a local home improvement store and purchased marble tile and had it cut and installed and it looks great. The vanity looks awesome, love the extra drawers.
Lisa
GBOur marble vanity top arrived cracked Our marble vanity top arrived cracked, we've called several times, left message and email but no response. Do expect any customer service or if you like to waste your time go ahead.
April
GBBeware of this company Beware of this company. We ordered a 78" bathroom vanity at start of our bathroom remodel and upon receiving we checked inside the boxes and saw what we thought everything intact. Sadly we have learned the lesson of CLOSER inspection upon arrival and prior reading thoroughly online reviews. There was a hairline crack from end of the Carrera top to the sink hole which was not glaringly apparent BUT because this is a vulnerable area with marble is susceptible for cracks as mentioned by our contractor. He also states that this piece was in cardboard and covered with thin styrofoam and should have been packaged more sturdily. The company refused to acknowledge poor craftsmanship and I was out my money, period! Because we didn't immediately try to return or exchange, we were stuck with buying a completely new top. They offered to "sell" me a new top, but we went with a different local company and now have a beautiful counter top.
Katy
AUShockingly poor communication Shockingly poor communication. When I enquired how long before my furniture arrived I was given the name of the transport company and told to contact them. Guess what, the transport company would only deal with the company. The directions for how to put together the furniture when they arrived were not readable. I asked them to email a copy and still waiting for a response. When the furniture arrived it got scratched coming out of the box, cheap nasty furniture. Do not buy from this company.
Phillip
GBDo Not Buy from this Company! Do not buy from this company. I bought a vanity, vanity top and mirror. All were damaged. Company will not refund or send me new product because I missed their 2 day deadline. Mirror was shattered and frame deeply scratched. Vanity was deeply scratched. Vanity top was broke into 3 pieces. Terrible customer service!