Our Experience with Customer Service and ordering We recently placed an order with someone named Joyce, explicitly stating our need for a window sign. However, the sign arrived not only non-functional but also a wall unit instead of the requested window hanging unit. Despite our attempts to reach customer service, all contact numbers appear disconnected. ****Update 4-3 I'd like to provide an update to our initial review. Customer service responded via email approximately 24 hours later. They were able to send us the adapter and chains for hanging, though unfortunately, the whole mounting kit was not included. Interestingly, the adapter and chains arrived from Amazon, which surprised both us and Amazon itself, as we had already ordered the same items independently. Additionally, the sign was shipped from Vietnam. I wish I could attach pictures to illustrate this. While I genuinely appreciate the efforts of customer service in addressing our concerns, I was taken aback by the misinformation regarding shipping and the disconnected phone lines. Despite these challenges, the sign turned out well overall. However, for future projects, we intend to work with local vendors to ensure timely completion.

Im obsessed!! Im obsessed!!! I love this! Customer service was quick and extremely helpful! Highly recommend! Will buy again!!!

When I received my sign When I received my sign, the cord didn't work when I plugged it in. I contacted the shop and they responded within minutes! They said they'd send me a new adapter. A few days later I received one in the mail! Amazing customer service and my sign is beautiful! I highly recommend this shop because now I know 100% they take care of rheur customers

I ordered this for my wedding in… I ordered this for my wedding in September. It came earlier than expected. It was packaged with care. Not a scratch on it. The remote was easy to set up. I can not wait to display this for our guest to see

This custom sign turned out… This custom sign turned out beautifully. I plan to use it at my wedding in October and I am so excited! We are using it for double purpose and will hang it on the wall above our bed after the wedding! Happy with my purchase, good quality too