Orantneon

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4.83
Based on 12 Reviews

5

83.33%

4

16.67%

3

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2

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1

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About Orantneon

Orant Neon is an international brand boasting local operations and design teams in the US, UK, Australia and Singapore. With more than 30 amazing team members spread across our operational centers, we take great pride in our high-quality products and excellent customer support. Our story begins in Singapore, where entrepreneurs Jake and Jess Munday launched an LED neon sign business. Leveraging their experience in product development and social media marketing, the company created custom LED neon signs for local businesses, weddings, and events. The combination of high-quality signs and the ability to custom-design to customers' specific requirements led to explosive growth. Dainel and Johnny Nguyen, e-commerce industry veterans with over two decades of international experience, saw the potential to help the company expand beyond its initial market. As global orders grew, there was a clear need to increase staff and production capabilities. We have grown our teams in the US, UK and Australia by adding tremendously talented LED neon designers, dedicated support staff and friendy sales people to each office.

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jahangir talukder
GB

So happy with my purchase So happy with my purchase. Was looking at other retailers and this place was the best price. The shipping was very quick and communication with the shop was smooth.

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North Podoll
GB

Exceptional Service and Outstanding Signs! Outstanding service - right from the order placement and customer support to the swift delivery and post-purchase support! These signs are truly remarkable! I'm genuinely impressed by the careful packaging and delivery that ensured the sign's arrival in pristine condition! Much appreciation! We will unquestionably opt for your service once more!

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eze nasriye
GB

When I received my sign When I received my sign, the cord didn't work when I plugged it in. I contacted the shop and they responded within minutes! They said they'd send me a new adapter. A few days later I received one in the mail! Amazing customer service and my sign is beautiful! I highly recommend this shop because now I know 100% they take care of rheur customers

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aktarul islam
GB

I LOVE my customized sign I LOVE my customized sign. Super bright & cute. Easy to hang up as it is very lightweight. Also, the shop was awesome about communication. + the least $$$ sign I found. Highly recommend getting a sign from them!

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my Boxer
GB

Our Experience with Customer Service and ordering We recently placed an order with someone named Joyce, explicitly stating our need for a window sign. However, the sign arrived not only non-functional but also a wall unit instead of the requested window hanging unit. Despite our attempts to reach customer service, all contact numbers appear disconnected. ****Update 4-3 I'd like to provide an update to our initial review. Customer service responded via email approximately 24 hours later. They were able to send us the adapter and chains for hanging, though unfortunately, the whole mounting kit was not included. Interestingly, the adapter and chains arrived from Amazon, which surprised both us and Amazon itself, as we had already ordered the same items independently. Additionally, the sign was shipped from Vietnam. I wish I could attach pictures to illustrate this. While I genuinely appreciate the efforts of customer service in addressing our concerns, I was taken aback by the misinformation regarding shipping and the disconnected phone lines. Despite these challenges, the sign turned out well overall. However, for future projects, we intend to work with local vendors to ensure timely completion.

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