
Nancy
GBSo so experience I would say it was a good experience but have been waiting 5 days so far for technical staff to call back and tell me why fireplace is blowing fuses when heat is turned on….I guess $2400 wasn’t enough to spend

Stephanie Lamb
GBGreat service fast shipping Fast shipping save lots of money

Jeff Snodgrass
GBAsk questions. We spoke with the company several times and they were always professional and helpful. The fireplace we purchased had (2) different heights listed for the unit and the pictures on the web site made it look much bigger than it is. The mantel is on 34 inches high and I wouldn't purchase it again due to that. The second height was listed at 50 inches which is what I thought I was getting.

Gregory Aldridge
GBDamaged Products and Nonexistent Service I ordered a stove and some accessories, but when I received it the stove was dented and scratched, and the glass ash lip was shattered upon arrival. After informing the company they told me that I would be receiving updates on a replacement of my items. After 5 months of waiting I emailed them to get a refund and have them come pick up the damaged products. Not only did they refuse to give a refund, but they also said that I was never supposed to get a new stove. Apparently I’ve been waiting 5 months for a can of touch up paint. So if you want to waste your time and money on an overpriced paper weight then I suggest you buy from this company. If you actually want a stove then you should buy from somewhere else.

Cassandra Beckman
GBThis place is a SCAM!!! This place is a SCAM!!!! DO NOT buy from them!!!! Will not return any of my emails nor pick up my phone calls anymore! I have called every day for two weeks after the item was canceled due to the fact I ordered the product and then was discontinued but still was on their website able to buy after they told me it was discontinued.