Bucky Hensley
GBI mistakenly bought a wood stove… I mistakenly bought a wood stove pedestal that was advertised as a wood burning stove. The seller refused a refund unless I paid return shipping charges. Very negative experience. I would advise researching and reading very carefully if you choose to buy from this company.
Nancy
GBSo so experience I would say it was a good experience but have been waiting 5 days so far for technical staff to call back and tell me why fireplace is blowing fuses when heat is turned on….I guess $2400 wasn’t enough to spend
John Thomas
GBThe sales rep we dealt with polite and knowledgeable The sales rep. that we had was very helpfull polite. She took her time and when I asked a question about the stove we purchased she answered it.
Cassandra Beckman
GBThis place is a SCAM!!! This place is a SCAM!!!! DO NOT buy from them!!!! Will not return any of my emails nor pick up my phone calls anymore! I have called every day for two weeks after the item was canceled due to the fact I ordered the product and then was discontinued but still was on their website able to buy after they told me it was discontinued.
Devan Starling
GBWould recommend! Received the fireplace I ordered fast and without issue. Packaging was impressive. Barely came with any scratches. Happy with the price and works much better than my 30 year old Lopi. Would buy from them again.