Andy Gribble
GB9 months after buying this the foam is… 9 months after buying this the foam is breaking down and I sink in terribly. Reached out to them and they will replace it if it sags with no weight on it. That is ridiculous. Better quality on my last mattress from Walmart at $400
Alyssa B
GBRadio silence after promising to fix the order they botched Ordered a Birch queen mattress and topper in June. Both were delivered timely (albeit the topper was poorly packaged). I realized over a month later (I had to hire someone to help me carry the mattress upstairs) that they had shipped me a cal king topper instead of the queen I ordered. I contacted them, and they said they were shipping out the correct topper in 5-10 business days and would have FedEx pick up the cal king topper. 15 days later, the topper is still “in production”, and I have 3 emails and 4 tweets into them asking for a status update that have gone unanswered (not to mention a giant box still in my living room and a sore back, since the mattress without the topper is uncomfortable). I don’t recommend this company, especially since there are about 100 other companies out there making similar direct-to-consumer, mattress-in-a-box products.