Charlie Knight
GBNever arrived Never arrived. Called twice, used their chat twice, emailed twice and then finally had a reply over text with one line saying ‘Hey we have this I’m sorry there was an error’. No idea what it meant and wanted a refund (with no product). I have nothing. Had to chase and chase to get ‘Looking in to this’, not helpful, then got a refund. By far the worst experience I’ve ever had. Please please please do not use this company.
eepp
GBI strongly do not recommend I do not recommend. I placed an order on November 18th. Today is December 6th. It should be shipped 2 to 7 business days after order. When I contact customer service, they don’t give any response
Danny Ryan
GBIm only giving 1 star since 0 is not an… Im only giving 1 star since 0 is not an option. The frames are extremely cheap with plexiglass not real glass. And very cheap wood. All 4 frames were chipped or scratched. Customer service is impossible to deal with.
Julie Brown
GBThere was a problem with my order and I… The product of the quality of the product I received was fair but there was a problem with my order and I could not get anyone to respond back to me.
The owner of a broken frame
GBProduct Damaged, Poor Communication, Unresponsive Owner It took over 6 weeks from the order to receive the product. Modern Memory would not answer their phone, return my emails or texts, or return my messages when I inquired about status. When the frame finally arrived, it had been damaged in transit; the plastic was broken and the frame was chipped/cracked in three places. I texted Modern Memory and sent pictures. They said they would send me a replacement frame, but they have not done so (over three months later) and will not respond to calls, texts, or emails. Beware!