Love the company & the products Love the company & the products When I needed help with my order, they responded right away & it was shipped within just a couple of days. I love the navigator backpack, it's super high quality very comfortable for me & my cat. I will definitely purchase from them again.

BEWARE: NO MONEY BACK I purchased several cat harnesses after reading lots of reviews, but when they came and we tried them on it wasn't a good fit. I went to make a return and get my money back only to find out this company doesn't offer true returns, only store credit. Not to mention I accidently ordered two sets of their cat beds. So now I'm stuck with hundreds of dollars of store credit that I don't know if I'll be using. It's absolutely ridiculous.

Great Company and Great Products I have a couple of products I've bought from them ranging from their harnesses to backpacks to collars. I have also talked to their customer support on a couple items and they've been nothing but informative and helpful. Their products are great quality and have been able to handle my cats even biting at them when they first started wearing them. The backpack I have that can hold two cats has many wonderful features that I've enjoyed for hiking or even taking them to the vet. Working with customer support and returns has been easy too, as I was struggling to find a harness that fit my cat because she was in-between sizes. They were helpful and I finally figured out which harness size to choose and how to adjust it. Overall the company has been wonderful to deal with and produces quality stuff. I'll continue to be a loyal customer as long as they maintain their quality and wonderful support.

No rain cover No rain cover, ii this pack is for hiking, why doesn’t have this very basic feature? Does not designer know cat is afraid of rain?

This is my 3rd backpack I’ve bought for all my cats I got my new little girl kitten the large pink backpack and she absolutely loves it, she knows when I get it out we are going on an outing. It’s very well made and I feel super safe with her in it, customer service was amazing and it was delivered very quickly