Helpful and knowledgeable sales manager… Helpful and knowledgeable sales manager aka Victoria. Fulfillment was smooth with good pre delivery communication aka Alfredo. Order was shipped ahead of original commit date. I followed up with a second and larger order

Very little communication with floor… Very little communication with floor representative, instead of getting up and showing products, she just pointed at them. When my order came in to be picked up the call was more like a military order. "Your merchandise is in the can be picked up on Monday....should you not pick it up on Monday there will be a $75.00 a day storage charge. Great merchandise and terrible service.

Amazing Sevice I purchased a dining table, a small table, six chairs and two rocking chairs back in 1999. Love them all and have really enjoyed them over the last 25 years. Recently one of the arms started coming off the back of one of the rocking chairs. I called TW and asked them how much it would cost to fix. The very nice young lady, Dixie asked me to send her photos and she would get back to me. She responded the next day that although I was not longer in their system 25 years later they would do the repair for free. I was amazed! What amazing customer service! The repair took about two weeks and the chair is once again solid. I am so happy. Hope to love that chair another 25 years. Staff was super helpful, friendly and accommodating! Can’t say enough how happy I am.

White glove and quality items Order was received as indicated, professional white glove delivery and high quality items

Victoria in LA showroom was great Victoria in LA showroom was great, as well as delivery people. Very happy with our purchase from beginning to end