Never ordering from here again.. I ordered three dozen flowers for my wife for Valentine’s Day paid the insurance. It’s the ending of February now haven’t receive the flowers at all contacted customer service regarding the order and that I will like to receive a refund. I did pay the insurance and they told me that I don’t qualify for the refund. What’s the purpose of insurance if the company won’t honor it? I shouldn’t pay for something I never received. Terrible customer service I should at least get my money back. This is terrible..

I wish there was a 0 star review I wish there was a 0 star review! Flowers were schedualed for Valentines day delivery 3 weeks in advance. The carrier attempted delivery 5 days early to a buisness on Saturday that wasnt open. The carrier re delivered on Monday, wich ruined the surprise for the recipient. To our dissapointment, the flowers came in awful condition.. Wilted and discolored. I reached out to customer service about the dissapointing delivery, suprisingly , they responded quickly with options on how to make it right.. i have contacted them about re sending the order, for 3 days now with no response.. Ive called multple times a day as well, but they arent exvepting calls.. I am very dissapointed and plan to try and get my money back through paypal.,

Highly recommend! I just wanted to let you know that the roses that we received were the most beautiful roses ever! They came a day earlier than expected! The event we needed them for was amazing all because of these roses!! Thank you so very much for your professionalism and your means of getting back to me and answering all of my questions! Incredible customer service! 🙌🏻😊 Please see pictures! I made keepsake glass boxes out of them to create a forever rose look and each guest took them home! Incredibly beautiful, All thanks to you!

I will never order from them again... I ordered two dozen roses to be delivered. The delivery was delayed and the flowers arrived moldy, broken and limp. They are shipped in now water or protective wrapping besides paper in the cardboard box and blamed the shipping company for the damage to the flowers. They were beyond repair. The company took over 72 hours to reply and then stated they wanted me to put them in water and send pics of how they looked 2 days later. It is a joke - customer service was terrible and product was poorly packaged for shipping.

I want my money back.. I want my money back... Order #101138 Ordered Roses on Mar 24 to be delivered on Mar 29, delayed because coming from out of country, weather and stuck at customs. I requested a refund on the 29th and that is the last I heard from Paula at customer service when I told her the delay was reasonable as they should have been shipped from in country and there was nothing stating they would be sourced out of country and a Sat Mar 30th delivery was not acceptable. Still she said they would be delivered on the 30th when the business was closed. Now Apr 10 still not delivered. Saying wrong address but I have confirmed the address with the recipient.. Still can not get a response from customer service after several emails. Phone number says they are not taking calls Now it says this number is disconnected 786 206 0183 Paula P Rosaholics | Customer Service Representative | 786 206 0183