I placed an order in December I placed an order in December. Order never was delivered. Tracking number says delivery attempted. I reach out to LumaSeeds customer service and they said to try going to the post office to recover my package. The post office said they lost it and I need to reach out to the sender to get a refund and they can claim insurance from USPS. Well I tried going to the post office everyday for 3 months and now it's April. They still don't have my package. LumaSeeds is no longer responding back to me.

Awful customer service Awful customer service. I wrote to them concerned about the smell of the seeds, they just smelled off to me and clumpy. Seemingly moldy but I wasn’t sure so I messaged them seeking clarification and help (as a business who handles seeds every day they would certainly know if something I was describing wasn’t right) and this was their response: the same seeds you get, every other customer gets. So it doesn't make sense that yours is the only 'rancid' bag of seeds. You're literally the only person who's said that. If I get more customers coming forward with this issue, then I'll think something is wrong with our seeds. Maybe you just don't like the taste. we can probably send you an extra sample bag on your next order Acted like I was acting a fool demanding a refund, like buddy… I wanted to know if these were safe to use and like maybe throw a 10% off my next order for the inconvenience, stuff happens I get that! But like that response was absolute garbage customer service. Made me lose massive respect for a company I had really liked working with the past months!

Been ordering in fall of 2023 Been ordering in fall of 2023, their Dutch seeds are potent and make great recipes, but with lots of plant material mixed in with seeds and some unpleasant side flavors in large amounts. I've been ordering for about 2 months, and shipping has nearly always been very quick. Their Australian and generic seeds are not great, overly washed with a peppery aroma. Their decorative pods have been good too.

Excellent products BUT this time… Excellent products BUT this time ordering they printed the shipping label days ago but never sent it. I keep getting automated confirmation responses. The first time I ordered was fast just need someone to respond. Update, it took them 6 days to send it after I emailed them about 15 times. I'll still give them business because outstanding product quality.

Lumaseeds are above the rest Lumaseeds are above the rest. They have exceptional product,price and ship time. I've tried other suppliers and none have compared. I can always rely on them to ship on time and have only ever received quality product. They really care and have sent Xtra pods which I really appreciate. Because their customer service is so amazing and I can contact them directly, they are and will be my only go to for all my baking and decorating needs. I have ordered from them many times,and am always more than satisfied.