Thinking about ordering from Luma… Thinking about ordering from Luma Seeds? Think again! You’re better off ordering from somewhere else. They’re terrible and unreliable about getting your order out. It takes them several days after accepting your order to even get your order to the post office. This has happened to my previous orders despite paying a hefty price for priority shipping. Slow and terrible customer service… what a disappointment.

Excellent products BUT this time… Excellent products BUT this time ordering they printed the shipping label days ago but never sent it. I keep getting automated confirmation responses. The first time I ordered was fast just need someone to respond. Update, it took them 6 days to send it after I emailed them about 15 times. I'll still give them business because outstanding product quality.

Excellent Customer Service First of all, the customer service was excellent because they emailed me every time there was a movement of my package during tracking. My order only took three days. The pods were nice and big and fresh, I got the Danish variety of seeds and they are very fresh smelling with no chemicals and even have some plant manner in them which enhances their flavor. Can't wait to try them in the kitchen for my baking needs!

Awful customer service Awful customer service. I wrote to them concerned about the smell of the seeds, they just smelled off to me and clumpy. Seemingly moldy but I wasn’t sure so I messaged them seeking clarification and help (as a business who handles seeds every day they would certainly know if something I was describing wasn’t right) and this was their response: the same seeds you get, every other customer gets. So it doesn't make sense that yours is the only 'rancid' bag of seeds. You're literally the only person who's said that. If I get more customers coming forward with this issue, then I'll think something is wrong with our seeds. Maybe you just don't like the taste. we can probably send you an extra sample bag on your next order Acted like I was acting a fool demanding a refund, like buddy… I wanted to know if these were safe to use and like maybe throw a 10% off my next order for the inconvenience, stuff happens I get that! But like that response was absolute garbage customer service. Made me lose massive respect for a company I had really liked working with the past months!

Don’t buy Don’t buy! The good reviews must be paid. The most crap, dirt infested product out there.