Awful customer service Awful customer service. I wrote to them concerned about the smell of the seeds, they just smelled off to me and clumpy. Seemingly moldy but I wasn’t sure so I messaged them seeking clarification and help (as a business who handles seeds every day they would certainly know if something I was describing wasn’t right) and this was their response: the same seeds you get, every other customer gets. So it doesn't make sense that yours is the only 'rancid' bag of seeds. You're literally the only person who's said that. If I get more customers coming forward with this issue, then I'll think something is wrong with our seeds. Maybe you just don't like the taste. we can probably send you an extra sample bag on your next order Acted like I was acting a fool demanding a refund, like buddy… I wanted to know if these were safe to use and like maybe throw a 10% off my next order for the inconvenience, stuff happens I get that! But like that response was absolute garbage customer service. Made me lose massive respect for a company I had really liked working with the past months!

Excellent Customer Service First of all, the customer service was excellent because they emailed me every time there was a movement of my package during tracking. My order only took three days. The pods were nice and big and fresh, I got the Danish variety of seeds and they are very fresh smelling with no chemicals and even have some plant manner in them which enhances their flavor. Can't wait to try them in the kitchen for my baking needs!

Believe the one-star reviews Believe the one-star reviews, save yourself money and grief. I just received, tried, and tossed a first order. The product had a large amount of plant matter which was not from any papaver. A heavy sudsy residue, milky apperance, and very bitter taste (which was wrong) rounded out the experience. stay away, stay far away

I placed an order in December I placed an order in December. Order never was delivered. Tracking number says delivery attempted. I reach out to LumaSeeds customer service and they said to try going to the post office to recover my package. The post office said they lost it and I need to reach out to the sender to get a refund and they can claim insurance from USPS. Well I tried going to the post office everyday for 3 months and now it's April. They still don't have my package. LumaSeeds is no longer responding back to me.

Lumaseeds are above the rest Lumaseeds are above the rest. They have exceptional product,price and ship time. I've tried other suppliers and none have compared. I can always rely on them to ship on time and have only ever received quality product. They really care and have sent Xtra pods which I really appreciate. Because their customer service is so amazing and I can contact them directly, they are and will be my only go to for all my baking and decorating needs. I have ordered from them many times,and am always more than satisfied.