Excellent products BUT this time… Excellent products BUT this time ordering they printed the shipping label days ago but never sent it. I keep getting automated confirmation responses. The first time I ordered was fast just need someone to respond. Update, it took them 6 days to send it after I emailed them about 15 times. I'll still give them business because outstanding product quality.

Excellent Customer Service First of all, the customer service was excellent because they emailed me every time there was a movement of my package during tracking. My order only took three days. The pods were nice and big and fresh, I got the Danish variety of seeds and they are very fresh smelling with no chemicals and even have some plant manner in them which enhances their flavor. Can't wait to try them in the kitchen for my baking needs!

Awful customer service Awful customer service. I wrote to them concerned about the smell of the seeds, they just smelled off to me and clumpy. Seemingly moldy but I wasn’t sure so I messaged them seeking clarification and help (as a business who handles seeds every day they would certainly know if something I was describing wasn’t right) and this was their response: the same seeds you get, every other customer gets. So it doesn't make sense that yours is the only 'rancid' bag of seeds. You're literally the only person who's said that. If I get more customers coming forward with this issue, then I'll think something is wrong with our seeds. Maybe you just don't like the taste. we can probably send you an extra sample bag on your next order Acted like I was acting a fool demanding a refund, like buddy… I wanted to know if these were safe to use and like maybe throw a 10% off my next order for the inconvenience, stuff happens I get that! But like that response was absolute garbage customer service. Made me lose massive respect for a company I had really liked working with the past months!

Luma Seeds has great seeds and pods Luma Seeds has great seeds and pods. Their customer service is great and all of my deliveries have been on time. I have ordered from them at least 20 times and every package has been what I expected or better, like today's package, where extra pods were added to it. I really appreciate the extras and will continue to do business with them. Luma Seeds is hands down the best online seller I've found.

The seeds are top notch quality and the… The seeds are top notch quality and the bouquets are so beutiful and are made with quality. I keep returning to them because their products are truelly something to experience. Also compared to many competitors the price is unbeatable. I'm not sure why the rating is 3 or 4 stars when they should be 5. Their costumer service is good as well THEY RESPOND to questions!