Easy to order but terrible customer service!! We ordered xeric plants for our arid Central Valley Utah area, based on zone and soil type (clay). We purchased a pre-planned garden, and they substituted one of the plants with another plant that is supposedly not suited for clay. In addition, we received the plants a week earlier than planned, leaving us scrambling to get the area ready. I tried calling them with questions about amending the soil and waited on hold for 3+ hours after which I was automatically disconnected. I called back and was told by an automated message that it would be 12 min. Now going on an hour! (I did email but received reply that it would be 4 days for a response!!)

Good variety of plants but... I placed a large order with the plant nursery. The plants on the catalog are expensive for the size you get. The plants were well packaged, but the plants were fragile and did not take the trip well. Two of my three Apache Plume died. The three Seafoam Artemisia are barely alive; I hope they recover. The Pawnees Buttes are two inches sticks. For the price, I expected much bigger plants. I will not order again from this company. The nursery has a good variety catalog, but prices are too high for what you get; especially if the plants do not survive because they are just small little plants.

Don't buy plants here I ordered two butterfly weed bushes and the plants were minuscule; I could easily have grown these from seeds. This was a complete rip off.

They sent me plants that had a fungus… They sent me plants that had a fungus or mildew that appeared within a couple weeks of my planting it. I sent them pictures and they sent me an email basically about how I need to learn how to grow plants (my fault the plant was sick). I have been successfully growing that particular type of plant for over 15 years and have never had trouble. I had to destroy the plants I purchased from them so that the fungus wouldn't spread to my healthy plants. High Country Gardens did not send me replacement plants nor did they give me my money back. That was my first and last purchase from them.

Very happy with the service Very happy with the service. Their customer service reps were a lot of help and assisted us with a major plant fungus issues. Thanks again and we will definitely be back for more. Cheers!