I wrote a very good report about our… I wrote a very good report about our Harmony greenhouse but since the winds wish I'd bought 1 with thick glass this1 I wouldn't buy again. I phoned palram to ask where I could purchase a gutter connecting kit and was told they don't sell them So does that mean I need 4 buckets to collect the rain water as there is 4 gutter ends

Excellent service and product. Sierra veranda arrived and was fairly easy to put up with 2 people. When we were inserting the roofing paddles at first it didnt seem to be sitting right but we soon realised we hadn't placed the legs quite square but once we corrected that it was. It has been absolutely great. We have already had intense wind and rain and it has been solid. There hasn't been too much noise with the rain battering down. We have mounted it onto a pebble dashed wall so we have used lots of sealant to keep it waterproof which we have managed after a couple of goes so smooth brick walls will be no problem. A piece of guttering had been broken in transit but company replaced it promptly without hesitation.

After sales service I purchased a Palram Green house in 2000, it was built to a price, but acceptable. In windy conditions the opening window latch was poor so I resorted to using a bungy cord as a more secure locking mechanism. Recently in a storm I forgot to fix the bungy cord and the openening window assembly was lost. I contacted Palram was offered a replacemen, a bit expensive but replacement parts often are. I paid by bank transfer and whilst waiting for delivery the window was found on top of a 2.5m high hedge. As I hadn't received the replacement I asked if I could cancel or return and get a partial refund. The refund was offered but now over 4 weeks have elapsed and I haven't received the part or the refund. On 27/12 I received the refund!

Wow...A+++++ Fantastic! Bought a 3x3 sierra patio canopy, It’s absolutely lovely & the wife & girlies love it! Very high quality product, took 2 people about 2hrs to assemble (quick & easy if you follow instructions) It’s a great (off the house) sun canopy & protects the house from bad weather...(low rain noise compared to glass ‘rain patter’) I can not recommend this product More...Fantastic after Sales & price. Highly recommended & trustworthy. Very pleased. Thank you!

Absolute flimsy rubbish Absolute flimsy rubbish. The Perspex is so thin. It disintegrated on its first windy outing ( and yes it was put together properly and anchored down) so we dismantled the remains and it went to the recycling centre. A waste of good money.