After sales service I purchased a Palram Green house in 2000, it was built to a price, but acceptable. In windy conditions the opening window latch was poor so I resorted to using a bungy cord as a more secure locking mechanism. Recently in a storm I forgot to fix the bungy cord and the openening window assembly was lost. I contacted Palram was offered a replacemen, a bit expensive but replacement parts often are. I paid by bank transfer and whilst waiting for delivery the window was found on top of a 2.5m high hedge. As I hadn't received the replacement I asked if I could cancel or return and get a partial refund. The refund was offered but now over 4 weeks have elapsed and I haven't received the part or the refund. On 27/12 I received the refund!

Palram also known as Canopia in the U.K. Lost a couple of roof sheets from our Palram Sierra patio cover in the recent freak storms. The Palram has never had an issue with previous storms, but the recent storm was freakish with 70-80mph winds Contacted Canopia Palram UK using their online contact us. Gave them the required info. Approx 11 days later 2 replacement sheets were delivered free of charge. No fuss, no complaints. Thats what as a customer you want to hear. Top Marks

Canopia Herald 1.4 x 4.5 metre canopy Canopia Herald 1.4 x 4.5 metre canopy. This is an attractive and effective canopy, supplied with good, quite easy to follow installation instructions and is quite straightforward to build with a couple of fiddly jobs, installation took about 1 working day. My experience was that almost all the build was a 1 person task, another helper was needed, briefly, for positioning the beam against the wall and installing the glazing. Almost all packaging is recycle able but on opening there was some damage to a few components, scuffs, bends and dents - improved packaging may solve. It would be better if the information that buying sealant for assembly is needed is available before the boxes are opened. I’d rather collect all I need to assemble before I start, rather than open boxes, read instructions go to Toolstation then start again. I think that the recommended silicone lubricant is essential when installing the rubber seal to the extension, it’s a fiddly task and tucking the end under the metalwork 1.4 metres away is tricky, a long flat screwdriver helped. Not sure about the permanence of the black plastic nut caps, I’m sure I’ll be waking up to many of those on the drive in the summer, maybe a spot of silicone sealant when fitting is a good idea. I’d recommend the canopy, it’s a good price, easily installed and nicely finished (if not damaged).

Absolutely delighted with my recent… Absolutely delighted with my recent purchase/delivery and build of my lovely greenhouse. I was a bit aprehensive (at 77yrs of age) building it......but, in all honesty it all went together perfectly (patience and reading the instructions twice before each step works wonders). I now have a very happy wife, and you know what that means "happy wife, happy life". 100% for service. I should also add that during the build of the greenhouse, I lost / misplaced one of the door lock assembly components....Parlam were contacted through Amazon and very swiftly (and I mean very, very quickly) replaced the complete door lock components free of charge.

palram Canopia greenhouse Great when it’s finally up Instructions were ridiculous, parts flimsy and don’t work until finished Never volunteering for this again I’d rather pull my teeth out