After sales service I purchased a Palram Green house in 2000, it was built to a price, but acceptable. In windy conditions the opening window latch was poor so I resorted to using a bungy cord as a more secure locking mechanism. Recently in a storm I forgot to fix the bungy cord and the openening window assembly was lost. I contacted Palram was offered a replacemen, a bit expensive but replacement parts often are. I paid by bank transfer and whilst waiting for delivery the window was found on top of a 2.5m high hedge. As I hadn't received the replacement I asked if I could cancel or return and get a partial refund. The refund was offered but now over 4 weeks have elapsed and I haven't received the part or the refund. On 27/12 I received the refund!

Not fit for purpose Do not buy a Palram Oasis polycarbonate greenhouse if you live in a place subject to strong winds eg Scotland.. I live in Edinburgh and this greenhouse blew down within a couple of months of purchase. I managed to re-erect it and secured the roof to the base using wires fed through the roof struts. This did prevent the structure from disappearing down the street during a recent storm but it didn’t prevent it from imploding. It now lies in pieces in my garage awaiting the visit of an insurance assessor.

6' x4' Palram Capopla Harmony… 6' x4' Palram Capopla Harmony Greenhouse, Delivery was on time, however Things then went down hill. There were missing parts, Damaged components ( dents and bent items, edges of the flimsy steel parts and cut allumium extrusions had not been deburred, this resulted in thee deep cuts to both my thumbs and one finger when assembling these items, incorrect door hinges supplied, poor assembly instructions overall a lot of the section detail was not clear. The label attached to the instruction manuel was titled "Quatity Control" What quality control???.Customer service was for the present Good, but because we are waiting for the door hinge issue to be sorted and for missing items to be supplied the jury is out regarding a final evaluation at present. My rating at this time is 2 stars only. W D Heath

False Claims Bought a Canopia Feria back in November 2021, installed perfectly. Encountered a 30mph wind storm with heavy rain two weeks ago. Next day found fiberglass pieces everywhere and panels had shown signs of flaking. I thought that was odd seeing how they claim the panels are polycarbonate. Company tried to tell me that I had not removed the protective coverings. I've been a building contractor for 30 years.

Canopia Herald 1.4 x 4.5 metre canopy Canopia Herald 1.4 x 4.5 metre canopy. This is an attractive and effective canopy, supplied with good, quite easy to follow installation instructions and is quite straightforward to build with a couple of fiddly jobs, installation took about 1 working day. My experience was that almost all the build was a 1 person task, another helper was needed, briefly, for positioning the beam against the wall and installing the glazing. Almost all packaging is recycle able but on opening there was some damage to a few components, scuffs, bends and dents - improved packaging may solve. It would be better if the information that buying sealant for assembly is needed is available before the boxes are opened. I’d rather collect all I need to assemble before I start, rather than open boxes, read instructions go to Toolstation then start again. I think that the recommended silicone lubricant is essential when installing the rubber seal to the extension, it’s a fiddly task and tucking the end under the metalwork 1.4 metres away is tricky, a long flat screwdriver helped. Not sure about the permanence of the black plastic nut caps, I’m sure I’ll be waking up to many of those on the drive in the summer, maybe a spot of silicone sealant when fitting is a good idea. I’d recommend the canopy, it’s a good price, easily installed and nicely finished (if not damaged).