1 week after placing order I had… 1 week after placing order I had received no news or confirmation. I called wayside and learned they needed clarification regarding my address. If I had not called, Seems my order would have sat in limbo for who knows how long. Majority or plants I purchased arrived either dead or rotting. That was definitely the last order I will place with wayside.

No updates, 1/2 of the plants did not survive No shipping updates, even after an email inquiry; The order was split into two deliveries, and two charges. The first delivery was almost dead on arrival, the second is holding on. My mother in law felt bad about telling me this gift had died, or I would have contacted Wayside. She tried very hard to save the plants, but they didn't live. Sadly, of course, it was the more expensive part of the order. I just think I wouldn't order again given that, and the lack of communication after purchase.

Ordered plants in Fall and plants dead for Spring I placed an order this past Fall and the first shipment one of the plants arrived half alive and half dead. They were very kind in replacing that one. Now that we have been through the Winter, all 3 plants are dead!!! I ordered Rhododendron / Azalea, entered my zip code and said it was compatible with my climate! Apparently, their compatibility chart is NOT very good as all 3 plants died!! Called and spoke with Rachel and she just told me, "Sorry, there is nothing we can do about it!" Will no longer be doing business with Wayside Gardens, they don't stand behind their product!

Terrible product Terrible product! I am an experienced and avid gardener. Ordered 3 bareroot roses which did not survive. They appeared unhealthy/weak upon receipt. Wayside did not offer a replacement past 90 days and I was under the impression with customer service that the guarantee was for one year. No money refunded. Will not be doing business with this company again.

Do not order from this company.... I have ordered from other mail order garden supply stores and this was absolutely the worst experience. Plant packaged poorly, 3 arrived dead, one badly broken and with mildew. Another died during the summer. Out of 10 plants ordered, only a Hibiscus Purple Pillar seems to be doing okay. When I called to request replacement or refund, they were very uncooperative and pretended not to understand what I was requesting. This spring will tell whether any of their plants survived our relatively mild winter here in the Chicago area. Awful product, horrible customer service. Never again. Stay away.