H. George
GBWanted to love it. Turned out to be the opposite. We bought two colors from the Crate and Barrel color line. We thought it would be great to have a less toxic alternative from a small, independent company run by designers, with great colors to boot. We also thought it would be high quality. We're pretty disappointed in the paint. My husband is a high-end contractor and a home improvement expert, so we know we did everything to the extreme best; we are far from amateurs. The paint does not cover well, even with the appropriate compounding, taping, sanding, and primer used before it. It also comes off extremely easily and this is after two coats. This is incredibly annoying especially on the walls that have the dark blue (Crate and Barrel Blue 6) which require touch ups already. The walls were initially painted only two weeks ago. The eggshell finish has a slightly tacky feel even though it's been dry for two weeks. This paint was expensive for the poor quality. We would have been much better off sticking to Benjamin Moore or Pittsburgh, which we've already discussed using to cover this paint sooner rather than later. I cannot comment on customer service as we did not have to contact them for our order. It did take longer than expected to ship to us, though. That is also disappointing, but would have been worth it if the paint was high quality.
HeidiH
GBGreat customer service Hi, I had an issue with one white paint color on my wall looking a bit different than the small chip I chose it from. Still not quite sure what had happened. I emailed customer service and after couple of emails back and forth they decided to send me a replacement paint that would be custom colored to my preference. It arrived at my door step few days later which was a lot faster than I had gotten the original paint through a third party vendor. I don't know if it is common practice with them, but to me it shows how great the company is considering most of the ordering happens online; and it was no hassle from my part. I have used several of their products (different neutral and white colors) and they were true to the chips I had. They also were easy to apply and rolled on smoothly. I used eggshell and flat finishes and they both worked a lot better than some other "green" alternatives I tested on a piece of primed drywall. They don't smell and they dry in reasonable amount of time. Coverage after primer and two coats of Colorhouse paint was very good on new drywall with no photographing. Thanks.
nadaleh
GBAwesome! I can't wait to paint something else! Paint chips were excellent guides, and the paint was so low-odor I never once got a headache even in a small enclosed room. The colours are magnificent and all we had hoped for.
Kseniya B
GBI started using colorhouse 5 years ago… I started using colorhouse 5 years ago when we moved into our house. We painted every single room with colorhouse paint, 3 bedrooms, living room, dining, kitchen and hallways and all ceilings. We have had no issues with any bad smells or poor coverage like other reviewers. This was in 2015 when they were selling the paint at home depot. In 2017 we renovated a 1 bedroom apartment downstairs in our multi family home. I wanted colorhouse again but they stopped selling it at home depot. Luckily we found a retailer in our city. We had the contractor use the paint in every room, it was a gut reno. Again no issues. Last year there was a small leak and our tenant asked if we had any leftover paint to paint a hallway. We did and he used it. Again NO ISSUES. This is paint that was sitting there for years and was easy to mix and quality was not affected. I wonder if the retailer has any influence on the quality of the paint. I.e. using an authorized and highly rated retailer, or if the quality has in fact gone down. We bought new paint last in 2017 so as far as I know it was still a quality product at that point. I am genuinely sad about the negative experiences other people have had, it doesn't sound like the paint I've used at all.
PT
GBWorst paint ever. DO NOT BUY Worst paint ever. Worst customer service ever. The bedroom I painted has such a bad odor I have not been able to be in the room without my eyes burning. Called company and asked for help. They made me send in a picture of a my paint can, took 2 weeks to test it, then told me it was negative so I was SOL> No other help. They have not even answered if this is toxic. A question I asked day one. The didn't even offer a refund. This paint has cost me dearly. I cannot use my bedroom, I have had to sleep on the floor making my sciatica worse. We have had to keep the window open in over 100 heat. I have never hated a product more in my life or the company that wont stand behind it.