Horrible customer service Horrible customer service. You can only access them by email not phone. Terrible communication. For an expensive product line they can do better! Too many other vendors out there to deal with this headache!!!

I ordered champagne brass farmhouse… I ordered champagne brass farmhouse hardware and it’s absolutely beautiful. I received knobs and pulls. Shipping was fast and packed nicely. These match my GECafe appliances hardware perfect. They even look like the hardware on my new appliances . The craftsmanship are over the top. Would highly recommend. Great customer service.

Poor quality, no credit or refund This is my second order from Forge. The first time, I did receive beautiful solid brass pulls, which were expensive. This time, however, with trust in this company, I placed an order for sale items which were advertised as "satin brass" corner pulls, but turned out to be very low-quality light weight cheap look and feel pulls. They were on sale and advertised as having "some issues with finishes". The 38 pulls I received were in original packaging and had no issues with the finish, they are simply low quality, which look and feel like gold spray painted aluminum. I asked for a refund or store credit and they responded with this, "We always recommend ordering 1-3 pieces before placing a large order", "If we receive any false claims or fraudulent activity we will forward all the conversations to our legal team to handle from here". They refused to give any credit or refund and said that it was a final sale. There were no photos examples of the "finish issues". I feel like this is a bait and switch. I will never buy from this company again. I filed a report with the BBB.

The Search is Over..… I purchased the Brass Transitional cabinet pulls and I’m in love with and worth the investment. Aside from the beautiful hardware the customer service was top notch. I was having a hard time finding what I wanted and waited until the end of the renovation to pull the trigger on these but luckily Alex, Cathy and the rest of the staff were able to expedite the shipping and they were packaged so well they didn’t budge. Thank you again to the entire team. I didn’t think anyone would respond.

I can not say enough good things about… I can not say enough good things about Forge Hardware customer service. The moment I placed my sample order I received a follow up email from Alex confirming my order and asking if I needed anything in addition. From that point on, Alex assisted me with all of my needs including expediting my shipping. He was pro-active, attentive, and communicative. My family is moving and undergoing a renovation. Throughout this process, I can count on one hand the number of times a vendor has been this accommodating and helpful. Not only is the hardware from Forge beautiful but the service is top notch. Thank you Alex! You and your team made this daunting task simple and enjoyable. Well done! Best, Angela S.