I can not say enough good things about… I can not say enough good things about Forge Hardware customer service. The moment I placed my sample order I received a follow up email from Alex confirming my order and asking if I needed anything in addition. From that point on, Alex assisted me with all of my needs including expediting my shipping. He was pro-active, attentive, and communicative. My family is moving and undergoing a renovation. Throughout this process, I can count on one hand the number of times a vendor has been this accommodating and helpful. Not only is the hardware from Forge beautiful but the service is top notch. Thank you Alex! You and your team made this daunting task simple and enjoyable. Well done! Best, Angela S.

They won’t take returns... Read all the bad reviews on returning items and believe them. I didn’t. I got screwed. Rude customer service and a business that borders on crooked. Shop else where... D Lawless Hardware or Home Depot Online have Same products at lower prices and much better customer service.

I ordered handles and pulls for two… I ordered handles and pulls for two bathroom renovations, in black and in gold. The quality is exceptional and I have received a ton of compliments on the style. I wasn’t able to find anything comparable locally. The handles arrived quickly and were packaged very well. I had a slight issue after install and Cami resolved the issue for me immediately. I will certainly be shopping at Forge Hardware Studio for a further renovation in the future.

Want to give a big thank you to Frankie… Want to give a big thank you to Frankie who provided me with some of the best customer service ever! ..... and I have spent 40+ years in customer service. I'm purchasing knobs and pulls for my kitchen remodel and needed "2" different makers as I have some unique pieces going into this project but still wanted the "brass" finish/color to look similar. He went out of his way to even send me photo's of my options. Thank you!

1920’s bungalow kitchen remodel… Over the years, we have completed several historic home restorations, and we just finished a major update to the kitchen in our 1920’s bungalow. Quality and authenticity were our goals. We installed floor to ceiling custom cabinets, an antique French silk trader’s table as our island, and a custom zinc and brass hood. The final touch was the unlacquered brass Neal pulls and knobs we ordered from Forge Hardware. They are of excellent quality, heavy and solid brass. Even my very experienced 75 year old contractor who specializes in historic home restorations commented unsolicited on their quality. The Forge Hardware team was very responsive. Frankie answered all my original product questions, and Alex followed up quickly when I needed expedited shipping. I ordered one knob and one pull first, as recommended, before placing my final order to be sure it was what I was looking for. Excellent quality and excellent customer service—you can’t ask for more than that. Thank you, Frankie and Alex!