Poor quality, no credit or refund This is my second order from Forge. The first time, I did receive beautiful solid brass pulls, which were expensive. This time, however, with trust in this company, I placed an order for sale items which were advertised as "satin brass" corner pulls, but turned out to be very low-quality light weight cheap look and feel pulls. They were on sale and advertised as having "some issues with finishes". The 38 pulls I received were in original packaging and had no issues with the finish, they are simply low quality, which look and feel like gold spray painted aluminum. I asked for a refund or store credit and they responded with this, "We always recommend ordering 1-3 pieces before placing a large order", "If we receive any false claims or fraudulent activity we will forward all the conversations to our legal team to handle from here". They refused to give any credit or refund and said that it was a final sale. There were no photos examples of the "finish issues". I feel like this is a bait and switch. I will never buy from this company again. I filed a report with the BBB.

No Regrets Quality product, surprisingly in stock, excellent communication, quick shipping, great packaging. The only thing that could make this product better would be getting it for free. Just kidding. You get what you pay for. No regrets. Thank you.

Fantastic customer experience Fantastic customer experience on all levels: Beautifully laid out and well arranged website made selection easy. Placing order was simple and clear. Fast, friendly and helpful response on email questions. Thank you for making this one task (amongst a million others) a pleasure!

Horrible customer service Horrible customer service. You can only access them by email not phone. Terrible communication. For an expensive product line they can do better! Too many other vendors out there to deal with this headache!!!

I ordered champagne brass farmhouse… I ordered champagne brass farmhouse hardware and it’s absolutely beautiful. I received knobs and pulls. Shipping was fast and packed nicely. These match my GECafe appliances hardware perfect. They even look like the hardware on my new appliances . The craftsmanship are over the top. Would highly recommend. Great customer service.