Always received great product very… Always received great product very happy. And despite the damage one of my lamps received in transit they replaced it free.

AVOID! I placed an order in March. Then corona struck. Understandable that it would take longer than normal. Received a couple of automated emails to state they were having issues. Again understandable. This dragged on until July. I then tried to contact them multiple times and no one ever responded. They even had the audacity to send an email asking for more money on top of the original order price. They also threatened not to contact PayPal or they’d cancel the order. It would seem that in the past they were once a trusted company, but I’d avoid at all costs now.

they shipping is so bad they said it… they shipping is so bad they said it would be here on June 1 but it has been since February 16 that I ordered it and it is now June 24 and they messaged me saying we need an extra ten dollars to ship it to you. it hasn't even been shipped yet after 4 months what kind of service is this what trash website they suck worse than aliexpress. never buy from here again!

Trying their best to do their best They always try their best to do their best. They offer a product that many dream about and a few attempt DIY projects of. To be able to experience a product like theirs is unprecedented and no other company anywhere else in the world does what they do. Depending on where you live, issues with shipping such as deliveries or even handling and care of your package can go sour.. but it isn't Lamplanet's fault. They are awesome

Don't trust this online webshop Do not buy anything from this website unless you want to order something that you don't want to have delivered. I ordered a product off their website and soon after i got the notice that the product 'was not in stock' and might take longer to be delivered. After almost a month still nothing until i suddenly got a tracking number of the package. Unfortunatly two weeks after this there was no movement on the tracking number. After contacting them they told me they were getting close to sending it. One / two weeks after i got the notice that the package left their warehouse. This still took it's time till i got a message from Lamplanet that my package was delivered but i didn't recieve anything. Upon further research i discovered that my package was send to another continent... After this i'm still waiting on a reply from them to fix this. You will be better off looking special lamps someplace else.