Return or exchange policy is difficult and some luggage are not actually carry on dimensions Website says that you can do exchanges but when contacted about an exchange I was told "Lifease does not support the replacement of products of different specifications, replacement only supports products of the same specification." which is pretty much a replacement for the same item. Not sure what other items would have the same dimensions. Specifically, as it pertains to one of their suitcases, even though this one is noted as a 20" its dpeth does not meet carry on standards.

Don't buy at this place Don't buy at this place! Don't buy at this place! I bought two pots with them and after numerous cleasing sessions I can still wipe out dark stuff out of the inner surface. Customer Service is also terrible!

Still be careful edited original review because they finally gave me a refund.. I wanted a new product in my size but I’ll take what I can get... I would still be careful because it took multiple Emails to get that- They told me to give it to my friends or relatives! - I think that’s kinda nuts!! It just gets me because on the page with the item it says right on the same page no hassle returns... and I got hassles. It’s very misleading to have that on the order page then something else in fine print.

Poor quality of product I purchased the kettle on March. Sadly to say, is a great disappointment after using it for a month, there is a lot of rust in the bottom of the kettle and cannot be removed.

I am beyond pleased with my purchase I am beyond pleased with my purchase. Worth the price. Now for those who don’t read description, some of the products are shipped from overseas so it will take 10 - 15 days. IT'S NORMAL considering the COVID-19! For me it’s perfect.