Flashing light at the bottom of the top… Flashing light at the bottom of the top display panel would not turn off. Contacted Sans and rep instructed to hold the flashing light button for 7 seconds. I followed instructions and the light is now solid. Great product 👍🌈

I love it I love it. I slept so well the first night I had it on. But, where are all the explanations and guidelines for the functionality of the appliance?

I received my Sans air purifier and… I received my Sans air purifier and have used it non stop for five days. I can honestly say that with each day the quality of air gets better. I believe over time the air quality will continue to improve.only I really need another purifier because I move mine from room to room. I have not turned it off since I received it. It’s truly a great product so far. I wanted to wait longer before I reviewed, but I feel better already. I breathe better!! I had questions and the owner reached out immediately. It doesn’t get any better than that. It’s definitely not a product that requires a lot of reading to make it work but occasionally questions need to be answered. So with it all said, a great product and outstanding customer service, I’m looking forward to improving my quality of air.

Poor customer service I have been on hold for customer service for 28 minutes and then hung up. On the talk icon on the website I have waited for 30 minutes after entering my question and then disconnected.

I made a request for a missing part I made a request for a missing part. Several months later I still dont have it. POOR service