I made a request for a missing part I made a request for a missing part. Several months later I still dont have it. POOR service

I received my Sans air purifier and… I received my Sans air purifier and have used it non stop for five days. I can honestly say that with each day the quality of air gets better. I believe over time the air quality will continue to improve.only I really need another purifier because I move mine from room to room. I have not turned it off since I received it. It’s truly a great product so far. I wanted to wait longer before I reviewed, but I feel better already. I breathe better!! I had questions and the owner reached out immediately. It doesn’t get any better than that. It’s definitely not a product that requires a lot of reading to make it work but occasionally questions need to be answered. So with it all said, a great product and outstanding customer service, I’m looking forward to improving my quality of air.

Flashing light at the bottom of the top… Flashing light at the bottom of the top display panel would not turn off. Contacted Sans and rep instructed to hold the flashing light button for 7 seconds. I followed instructions and the light is now solid. Great product 👍🌈

Best customer service experience of whole pandemic! I have never ever when ordering online received such responsive and throughly helpful customer service I have now added 2 Sans to our home health team! We have 2 hairy big doggies 4 family members that are human and also drag a lot of the outside indoors unintentionally as we are all huge outdoors periods all year long. We are excited to ha e a way to tell the air quality and love that we can see the numbers improve as the machines do their invaluable jobs bringing the level of pollutants down and cleansing the air we breathe at home Pure pleasure to have had such an comprehensive walk though via text with a rep for set up and to answer our many questions about why Sans Happy healthier home!

If you go on the web Sans isn’t even… If you go on the web Sans isn’t even listed on the list of best air purifyers. For this reason I’m out. Not into scamming