I signed up for their auto filter… I signed up for their auto filter replacement program because I live near a landfill having a chemical reaction, so this was very important and not a one-and-done. They notified me last month it was time but then nothing showed up. Come to find out they were on back-order. I had to research it. They NEVER notified me and my machine turned to a red signal notifying me it was time. Finally, they came in and it was shipped. I live in the same state and even the same area of the state of this business (southern CA) and now I am looking at day 6 and the filter is still NOT here. I have contacted them a few times now to find out they will NEVER let you speak to a human. All communication must be done online. No phone service. Now I discovered that they have handed off the delivery to UPS which notes they can't deliver because they need a code for a gate. I have NO gates and neither does my neighborhood. So, I contacted Sans and they told me to contact UPS. I am NOT UPS's customer I am Sans customer. I still don't have the filter and I have now cancelled the program with Sans which was not easy either. The program only has a skip delivery option, not a cancel. You have to contact their online customer service yet again. I have no proof they actually canceled it. Do yourself a favor and pick a different company. My time is more valuable than this bull. Zero for customer service. The product is okay but not quiet at all if you need to run it on high which we do need to do.

Featuring and a good pick. The delivery was timely and arrived in great condition. I want to say that I am confident that the air purifier will do the job that it was intended to do , but it’s too early to tell having it only a week. Air movement is on par with other machines in its class compared to others that I have owned i.e. the Orecks but not as powerful as a Kenmore hepa or something like that. Reserving one star for experience. Good price point by the way. I recommend!

I love my Sans! I love my Sans!! I have multiple health issues. Finding something that actually helps me is a real blessing!! My cat and I both breathe much better now.

Poor customer service I have been on hold for customer service for 28 minutes and then hung up. On the talk icon on the website I have waited for 30 minutes after entering my question and then disconnected.

I really love this product...example..I… I really love this product...example..I was telling my sister how well it automatically cleans the air, when my son came home from work , took his work boots off and set them beside the Sans...long story short..the machine went bezerk...blue light turned red and fan turned up on high..when the laughter from all subsided he decided he should clean his boots before coming in the house..lesson learned..well done Sans....well done :)