If you go on the web Sans isn’t even… If you go on the web Sans isn’t even listed on the list of best air purifyers. For this reason I’m out. Not into scamming

The BEST! Ever since I became a mom I became aware of the potential toxins that we breathe everyday in our own homes. It has been my mission to to my sons environment as clean and non toxic as much as possible. I began researching air purifiers and have tried NUMEROUS brands. I invested in a high quality air quality monitor to measure vocs, etc and let me tell you NONE of the purifiers that I've used have give me a consistent green light on my air quality monitor than SANS after using it for a couple of weeks. I can feel and smell a difference. If your a concerned mom or anyone just looking for something to give you good quality air, look no further. This is the one, I promise you!!! I only wish this was invented sooner!! Thank you Sans!

I love my Sans! I love my Sans!! I have multiple health issues. Finding something that actually helps me is a real blessing!! My cat and I both breathe much better now.

I signed up for their auto filter… I signed up for their auto filter replacement program because I live near a landfill having a chemical reaction, so this was very important and not a one-and-done. They notified me last month it was time but then nothing showed up. Come to find out they were on back-order. I had to research it. They NEVER notified me and my machine turned to a red signal notifying me it was time. Finally, they came in and it was shipped. I live in the same state and even the same area of the state of this business (southern CA) and now I am looking at day 6 and the filter is still NOT here. I have contacted them a few times now to find out they will NEVER let you speak to a human. All communication must be done online. No phone service. Now I discovered that they have handed off the delivery to UPS which notes they can't deliver because they need a code for a gate. I have NO gates and neither does my neighborhood. So, I contacted Sans and they told me to contact UPS. I am NOT UPS's customer I am Sans customer. I still don't have the filter and I have now cancelled the program with Sans which was not easy either. The program only has a skip delivery option, not a cancel. You have to contact their online customer service yet again. I have no proof they actually canceled it. Do yourself a favor and pick a different company. My time is more valuable than this bull. Zero for customer service. The product is okay but not quiet at all if you need to run it on high which we do need to do.

Poor customer service I have been on hold for customer service for 28 minutes and then hung up. On the talk icon on the website I have waited for 30 minutes after entering my question and then disconnected.