I signed up for their auto filter… I signed up for their auto filter replacement program because I live near a landfill having a chemical reaction, so this was very important and not a one-and-done. They notified me last month it was time but then nothing showed up. Come to find out they were on back-order. I had to research it. They NEVER notified me and my machine turned to a red signal notifying me it was time. Finally, they came in and it was shipped. I live in the same state and even the same area of the state of this business (southern CA) and now I am looking at day 6 and the filter is still NOT here. I have contacted them a few times now to find out they will NEVER let you speak to a human. All communication must be done online. No phone service. Now I discovered that they have handed off the delivery to UPS which notes they can't deliver because they need a code for a gate. I have NO gates and neither does my neighborhood. So, I contacted Sans and they told me to contact UPS. I am NOT UPS's customer I am Sans customer. I still don't have the filter and I have now cancelled the program with Sans which was not easy either. The program only has a skip delivery option, not a cancel. You have to contact their online customer service yet again. I have no proof they actually canceled it. Do yourself a favor and pick a different company. My time is more valuable than this bull. Zero for customer service. The product is okay but not quiet at all if you need to run it on high which we do need to do.

Featuring and a good pick. The delivery was timely and arrived in great condition. I want to say that I am confident that the air purifier will do the job that it was intended to do , but it’s too early to tell having it only a week. Air movement is on par with other machines in its class compared to others that I have owned i.e. the Orecks but not as powerful as a Kenmore hepa or something like that. Reserving one star for experience. Good price point by the way. I recommend!

2 small sans & one large sans I wrote one review, they deleted it. I bought a small Sans for my bedroom because I have multiple medical issues. I then bought another one for an elderly man that I am caregiver to, THEN I bought a big unit for the kitchen and living room area. You advertised that the units would eliminate the dust issue in the house. It did not. The dust seems to be worse like it is just floating it around. Fraudulent advertising should be punishable with a huge fine! I've had all three now for at least 3 months. Your review tips says you want feedback and when I put my honest review, you deleted it, which is what I am sure you will do with this one.

Flashing light at the bottom of the top… Flashing light at the bottom of the top display panel would not turn off. Contacted Sans and rep instructed to hold the flashing light button for 7 seconds. I followed instructions and the light is now solid. Great product 👍🌈

I received my Sans air purifier and… I received my Sans air purifier and have used it non stop for five days. I can honestly say that with each day the quality of air gets better. I believe over time the air quality will continue to improve.only I really need another purifier because I move mine from room to room. I have not turned it off since I received it. It’s truly a great product so far. I wanted to wait longer before I reviewed, but I feel better already. I breathe better!! I had questions and the owner reached out immediately. It doesn’t get any better than that. It’s definitely not a product that requires a lot of reading to make it work but occasionally questions need to be answered. So with it all said, a great product and outstanding customer service, I’m looking forward to improving my quality of air.